Protea Hotel Umhlanga Ridge

Durban, KwaZulu Natal

The hotel

A popular and well established hotel, the Protea service is clearly a priority. Renowned for its friendly atmosphere and attentive staff. Colonial style rooms provide a retreat from Durban's hustle and bustle. For sightseeing, everything is within easy walking or driving distance, including great shopping, cinemas, theatres and, of course, the beach. Don’t feel like straying too far? No worries. Simply head up to the hotel’s rooftop swimming pool - it’s a great place to while away a few lazy hours. There are restaurants all around you but the hotel’s own is well worth checking out. Fresh and funky, it’s great for both lunch and dinner, both served in a tranquil and relaxing atmosphere.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

On the north coast of Durban in Umhlanga, within walking distance of The Gateway Theatre of Shopping and a 5-minute drive to the beach. Transfer time from Durban Airport: 20 minutes.

Hotel information

205 rooms. All with air-conditioning, satellite TV, telephone, WiFi access, tea/coffee machine, safe, hairdryer, iron and board. Standard Rooms with park facing view and 1 king-size bed, sleeping maximum 2 adults and 1 child.

Restaurant (all-day dining; International cuisine) and bar. Rooftop swimming pool. Spa*. Fitness centre. Complimentary WiFi throughout. Laundry/dry-cleaning facility*.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (82)
  • Very good (175)
  • Average (84)
  • Poor (26)
  • Terrible (21)
Image of the Tripadvisor rating The greatest service ever...thanks Nomfanelo Makasi

Nov 27, 2019 108bridgetten

Thank you Nomfanelo , I’m blown away by the way way you handled our reservation.... to top it up, you so professional yet you still very friendly... You made our life very easy as we were able to get around Durban much faster, you so knowledgeable... When we come back to Durban, we definitely making renovations here... the rooms are spacious,… Read more
Thank you Nomfanelo , I’m blown away by the way way you handled our reservation.... to top it up, you so professional yet you still very friendly... You made our life very easy as we were able to get around Durban much faster, you so knowledgeable... When we come back to Durban, we definitely making renovations here... the rooms are spacious, beautiful finishes and clean....I’m speechless honestly, wooooow... Read less
Image of the Tripadvisor rating Excellent rooms, food and staff

Nov 25, 2019 jdmrUk uk

We stayed a few nights on a business trip to Durban. Our rooms were excellent and very large, with comfy beds. The staff were all extremely friendly and helpful. We arrived quite late and they kindly kept the dinner buffet open for us. The quality and choice of food was really good. We will definitely stay here again when returning to Durban.
Image of the Tripadvisor rating Best experience ever!

Nov 19, 2019 Lee-Ann H Johannesburg, South Africa

The Protea Marriott Fire & Ice Umhlanga Ridge is easily one of the best hotels I have ever had the pleasure to stay at. The decor is unique and beautifully modern and the attention to detail is amazing. The wi-fi is fast and reliable. The food is to die for, their milkshakes and burgers really live up their reputation as the best in South Africa.… Read more
The Protea Marriott Fire & Ice Umhlanga Ridge is easily one of the best hotels I have ever had the pleasure to stay at. The decor is unique and beautifully modern and the attention to detail is amazing. The wi-fi is fast and reliable. The food is to die for, their milkshakes and burgers really live up their reputation as the best in South Africa. If you are a foodie, do yourself a favour and stay at this hotel and if you are in Durban go for lunch or dinner, you will not regret it. The staff are friendly, charming and have personality especially Zama who went above and beyond to make our stay an exceptional one. Read less
Image of the Tripadvisor rating Awesome first stay

Oct 29, 2019 knaicker Durban, South Africa

Same consistant service and vibe from the Fire and Ice brand, having stayed in Pretoria a couple of months back. What touched me the most, was the smiley faces of each and every staff member.Excellent make over with the beach theme clearly comming through.Excellent concept.Keep it up.After our horrible experience next door at competitior Royal… Read more
Same consistant service and vibe from the Fire and Ice brand, having stayed in Pretoria a couple of months back. What touched me the most, was the smiley faces of each and every staff member.Excellent make over with the beach theme clearly comming through.Excellent concept.Keep it up.After our horrible experience next door at competitior Royal Palm previously, this was needed. Read less
Image of the Tripadvisor rating Mixed bag

Oct 22, 2019 Enibas101 Johannesburg, South Africa

The front desk staff is amazing! Very friendly and vibey. However, a hotel like this and “sorry, Ma’am, we don’t have foam pillows, only the super soft neck- pain inducing ones in your room...”, that is a major let-down from house keeping! Sorry, front desk. I value a good night’s sleep over your great service. Won’t be coming back.