Protea Hotel Umhlanga Ridge

Durban, KwaZulu Natal

The hotel

A popular and well established hotel, the Protea service is clearly a priority. Renowned for its friendly atmosphere and attentive staff. Colonial style rooms provide a retreat from Durban's hustle and bustle. For sightseeing, everything is within easy walking or driving distance, including great shopping, cinemas, theatres and, of course, the beach. Don’t feel like straying too far? No worries. Simply head up to the hotel’s rooftop swimming pool - it’s a great place to while away a few lazy hours. There are restaurants all around you but the hotel’s own is well worth checking out. Fresh and funky, it’s great for both lunch and dinner, both served in a tranquil and relaxing atmosphere.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

On the north coast of Durban in Umhlanga, within walking distance of The Gateway Theatre of Shopping and a 5-minute drive to the beach. Transfer time from Durban Airport: 20 minutes.

Hotel information

205 rooms. All with air-conditioning, satellite TV, telephone, WiFi access, tea/coffee machine, safe, hairdryer, iron and board. Standard Rooms with park facing view and 1 king-size bed, sleeping maximum 2 adults and 1 child.

Restaurant (all-day dining; International cuisine) and bar. Rooftop swimming pool. Spa*. Fitness centre. Complimentary WiFi throughout. Laundry/dry-cleaning facility*.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (76)
  • Very good (173)
  • Average (83)
  • Poor (25)
  • Terrible (20)
Image of the Tripadvisor rating Mrs

Aug 17, 2019 Vanwyktraveller

I received a gift from my Company for attending a conference. The gift was removed from my room. I then raised a complaint with 3 different hotel managers with no success. Very disappointing in the hotel showing no interest in recovering my gift.
Image of the Tripadvisor rating Best of the best

Jul 28, 2019 thandekal2017

We were well taken care of from parking lot when we first visited the hotel to the time we exited..Great service by staff and the food is out of this world 🙌🏾. Great value for money. Kids loved it and all of us had the best time. I highly recommend this place.
Image of the Tripadvisor rating Hip modern in the middle of the action

Jul 27, 2019 dru h

The hotel recently underwent a second renovation with the rebranding as fire and ice! Marriott The property was new to begin with AND had a renovation last year.....so it’s a very clean and up to date property. Excellent lobby, bar/ restaurant and outside area which give a cool relaxed vibe of the ocean which is nearby. The room we had… Read more
The hotel recently underwent a second renovation with the rebranding as fire and ice! Marriott The property was new to begin with AND had a renovation last year.....so it’s a very clean and up to date property. Excellent lobby, bar/ restaurant and outside area which give a cool relaxed vibe of the ocean which is nearby. The room we had consisted of two levels. Lower level with full bath, desk , sofa and full pantry. Upstairs another full bath, desk, large closet area and full spacious bath. One wall was floor to ceiling windows which made for a dramatic effect—loved that. The entire suite was very large, modern and chic with surfboard photos hanging on the walls. Gym area has treads, mats, weights, bikes and opens onto a deck. The in suite pantry has microwave, sink and fridge with a long countertop. Breakfast area is expansive and decorated with a nod to the ocean. Made to order items and a la cartel are available, so many selections it was hard to choose. Wish I could have stayed longer .... Read less
Image of the Tripadvisor rating Great hotel!

Jul 15, 2019 Charlene M Randburg, South Africa

We stayed during the last bit of renovations as the hotel is changing into a Fire & Ice property. Although I didn't get to the see the final product of the public areas renovated, it will be stunning! Previously the noise was an issue since the hotel is located right across from Gateway Mall and the local night club but after the rooms were… Read more
We stayed during the last bit of renovations as the hotel is changing into a Fire & Ice property. Although I didn't get to the see the final product of the public areas renovated, it will be stunning! Previously the noise was an issue since the hotel is located right across from Gateway Mall and the local night club but after the rooms were renovated, you can barely hear anything if you close your balcony door! Rooms are stunning - we stayed in a family apartment. 2 bedrooms, bathroom with shower and bath, basic kitchenette with a microwave - was more than sufficient for us as a family of 4 (2 kids), and we stayed for 3 nights. Decor is fresh and "beachy" and it looks like it will have a combination of a "beach" feel with the standard of Marriott properties. The staff were amazing and breakfast really nice with a good variety of food to suit everyone. As I said, located across the road from Gateway Mall - very safe to walk and conveniently located for any shopping, food etc. Within the mall complex is n mini waterpark which we spent one full day at - the kids thoroughly enjoyed and worth it! Within walking distance was a park with where they have markets on weekends which had great stalls such as coffee, home made items, jewellry etc. Nice walk through and got a few keepsakes :-) Area in general is very safe! We had a great stay and cannot wait to visit again! Well done Protea by Marriot, Fire & Ice, Umhlanga Ridge! Read less
Image of the Tripadvisor rating Good choice leaving room for improvement

Jun 14, 2019 Andrea M Dubai, United Arab Emirates

Hotel is well located and the Rooms are clean and have been recently renovated. Personnel is kind and try they're best. What definitely needs improvement is the Gym that is small, hot and not well equipped and the time at which breakfast closes being too early for international travelers