The Algonquin Hotel

This is a fantastic historic hotel with lovely rooms, a fantastic restaurant, the Blue Bar and a great lobby! Everyone from the Bell Men, Door Men, Bar & Wait staff and room attendants were wonderful & went out of their way to learn our names and anticipate our needs. I Wish I could say the same for the front desk staff, they were always pre-occupied, rude and surely. It is. Rey strange to me that the people actually “helping” people don’t seem to like or want to help guests. I would definitely stay here again, but I will let management know of this gross negligence. An example was we asked for a laundry bag and they said it was in our room, no it isn’t, yes it is, no, it isn’t. Well it should be, come down and get one. ( could they have sent it up?) When we went down they just pointed us to the Bell Man, anything we asked we felt like we were children being scolded. We are also Platinum members and asked for a late check out, they said no we weren’t, we had to stay 3 more nights (which we had). They can’t give us a late check out. Ordinarily we would have let it go but they were all so rude, like our loyalty meant nothing to them but a headache and we felt belittled. We called Bonvoy and they confirmed that we were indeed Platinum and congratulated us and apologized for the Algonquins behavior. Read less

I’m surprised at the positive reviews for this property. I recommend not booking; there are many better options in close proximity with far better experiences. Pros: the lobby, bar and Blue Bar are lovely and relaxing. The location of the hotel is super if you are walking and doing tourist stuff. Cons: I can’t believe this is an Autograph Collection Hotel. Marriott, do better. It’s tired, worn, dirty. When people say the rooms are small even for NYC, believe them. We were in 501 and 511, and in 501, our door literally hit the bed when opening. When I say dirty, believe me. The bathroom, while the only modern thing in the room, smelled strongly of mildew. The bed is tiny and uncomfortable and worst of all, I found a HAIR TIE FROM OTHER GUEST in the bed on night one, seriously decreasing my confidence that linens were ever changed. When I provided that evidence to the front desk the next morning, they were slightly apologetic, but that was it. And the room temp: it was 77 in the room when we checked in. The thermostat came off the wall (unconnected and impotent) and the only way to get the room to a normal temp of 72, according to maintenance, was to run the (loud, manual) air conditioner all the time! Not friendly to the earth or to guests. In short, this property needs a lot of work and only survives given its history and location. Find somewhere else to stay. Read less

Two things you cannot fault with the Agonquin; the location and the staff. They make this a four star review. The hotel is very conveniently located between the Times Square and 5th Avenue within easy reach of a number of sights and the subway. What is less impressive is the state of the rooms and bathrooms. Or at least the state of the one bedroom suite we were staying in. The room was rather worn with ripped upholstery on the arm chairs in the sitting area. The whole room was just well used, worthy of no more than three stars, given this was a suite. Which we had booked and paid for, so not an upgrade, There is a lot of old world charm in the hotel and it certainly is unique in New York. Not sure I would go back, though. Read less