St. Regis New York

Midtown, New York

Virgin rating

King Cole Bar
Deluxe Room
Superior Room
Deluxe Room
Superior Room
Grand Suite
Grand Suite
Deluxe Suite
Deluxe Suite
Deluxe Suite
King Cole Bar
Deluxe Room
Superior Room
Deluxe Room
Superior Room
Grand Suite
Grand Suite
Deluxe Suite
Deluxe Suite
Deluxe Suite

The hotel

Elegance and sophistication through and through, the 5-star St Regis New York oozes pure grace from every angle featuring exquisite newly renovated and redesigned guestrooms and the King Cole Bar & Salon that has recently undergone expansion unveiling a bold new era of glamour. With a founding vision of creating “the finest hotel in the world”, the St Regis offers a complimentary butler service for all guests- so sit back and enjoy! There has certainly been no holding back on the décor, with luxurious fabrics and marble tiled flooring coupled with an extensive art collection this treasured hotel is sure to impress. Positioned within walking distance of Central Park, Fifth Avenue shopping, world-class restaurants and award-winning theatres you will never be short of things to do and when you a ready for some down time, relax with a spot of Afternoon Tea, unwind at the brand new St Regis Athletic Club, or enjoy the melodious tones of the harpist while sipping on the legendary “Red Snapper”, the St Regis’ perfected Bloody Mary cocktail.

Amenities

  • Honeymoon
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Valet parking
  • Close to City Centre

Where is it

Fifth Avenue location on East 55th Street in Midtown Manhattan. Transfer time from John F. Kennedy International Airport: 40 minutes.

Hotel information

171 rooms. All with air-conditioning, HD flat screen TV, Bose® sound system, plush robes and complimentary WiFi. Superior Rooms are 430 sq ft with 1 king-size bed, sleeping maximum 2 adults.

Deluxe Rooms are slightly more spacious at 450 sq ft and have either 1 king-size bed or 2 double-size beds, sleeping maximum 3 adults.

Standard Suites have a separate living room, separated by sliding French doors, with 1 king-size bed, sleeping maximum 2 adults. Rollaway bed available*. 

Deluxe Suites are slightly larger, and have a separate large living room, with 1 king-size bed, sleeping maximum 3 adults. Rollaway bed available*. 

Grand Suites are large suites, with expansive separate living room and master bedroom with 1 king-size bed, sleeping maximum 3 adults. Rollaway bed available*. 

Astor Court (fine dining, open for breakfast, lunch and dinner). King Cole Bar (International cuisine). Fitness centre. 24-hour room service*. Laundry/dry-cleaning service*. Butler service*. Concierge desk. Salon Fodera*. Renny & Reed Florist*. The St Regis New York Boutique. Valet parking available*. Complimentary WiFi.

* Denotes local charge.


One person must be aged 21 years and over in each room at check-in.


Guests must be 21 years of age to sit in the bar after 5.00 pm.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (897)
  • Very good (152)
  • Average (78)
  • Poor (49)
  • Terrible (59)
Image of the Tripadvisor rating St.Regis NYC needs to train front desk staff

Dec 3, 2023 vernonp008 San Francisco, California

I experienced one of the worse St. Regis stay at the St.Regis Hotel New York. For reference, I have stayed at many St.Regis locations around the world. This NYC location used to be my go to hotel until this year. The front desk staff definitely need more training, in particular this person name Sue that worked in the morning check in. … Read more
I experienced one of the worse St. Regis stay at the St.Regis Hotel New York. For reference, I have stayed at many St.Regis locations around the world. This NYC location used to be my go to hotel until this year. The front desk staff definitely need more training, in particular this person name Sue that worked in the morning check in. Regardless, the butler service and house cleaning staff were one one of the best. I also dined at the restaurant many time. Dinner staff is amazing. I would go here for dinner by stay down the street at the Ritz. Read less
Image of the Tripadvisor rating Billing issues

Dec 1, 2023 Anguelina A

We (2 adults and 3 children) stayed at the St Regis NY for two nights in mid November 2023. I initially made a reservation for a suite and a double room but when I called to inquire about connecting those rooms the hotel manager informed me that the particular reservations could not be connected and he can arrange for different suite and a… Read more
We (2 adults and 3 children) stayed at the St Regis NY for two nights in mid November 2023. I initially made a reservation for a suite and a double room but when I called to inquire about connecting those rooms the hotel manager informed me that the particular reservations could not be connected and he can arrange for different suite and a different room. I agreed to pay additional $2200 for that and was assured it was all set. Upon arrival the check in staff informed me that the connecting room (double) is not ready/has issues with plumbing, and they need to move us to another configuration (no additional charge). We agreed to that and were finally checked in into a one bedroom suite on the 3rd floor, with a connecting single room, 303/305, the hotel considers that a 2-bedroom suite. Checked out two days later, my bill was for two separate rooms, total a little less than $10,000! I called the hotel, spoke with Tracey and was assured accounting will fix the issue and she will follow up with me. I never heard back from her and had to call her myself the following week. She again assured me that accounting fixed the over billing and I'll be receiving credit. So far no credit has been issued, going on more than 3 weeks. Apart from the billing issue, the hotel is dated. Last time we stayed at it was in 2019 and nothing much had changed. Check-in staff was snobbish, the housekeeping was super friendly and butler was somewhat in between. The suite had a wonderful view of 5th Ave, the inside was a bit dated but very clean and housekeeping did a wonderful job organizing while we were out. The last few times we were in NYC, we stayed at the Ritz Nomad and that will again be our choice moving forward. I'm a long term Marriott Bonvoy member, platinum elite status and have been staying mostly at Ritz Carlton suites for the last couple of years while traveling to different destinations and wouldn't return to this property in the future. Not worth the anxiety about what could potentially go wrong before, during or after our stay. Read less
Image of the Tripadvisor rating A Disheartening Encounter at St. Regis New York: Unfulfilled Expectations and Neglected Needs

Nov 28, 2023 651SJ

As a dedicated patron of high-end hotel chains for nearly two decades, my recent stay at the St. Regis New York was not just disappointing, but deeply distressing. usually experiencing exceptional service at Ritz Carlton now Bonvoy hotels, I hold Platinum Ambassador status, our experience at the St. Regis was a horrible experince. From the onset,… Read more
As a dedicated patron of high-end hotel chains for nearly two decades, my recent stay at the St. Regis New York was not just disappointing, but deeply distressing. usually experiencing exceptional service at Ritz Carlton now Bonvoy hotels, I hold Platinum Ambassador status, our experience at the St. Regis was a horrible experince. From the onset, our arrival was ruined by a demeaning encounter at check-in. Despite meticulously pre-arranging our stay, including wiring payment and exhaustive email communication, we were confronted with an unexpected and unwarranted demand to validate my corporate status. The staff's insistence on this during a holiday period, coupled with their inability to recognise the efforts we had already made to confirm our stay, was not just inconvenient but deeply humiliating. And that they expected we read through the hotels website terms and conditions before arrival, yet no one mentioned this in any of the emails (who reads hotels terms and conditions on the website), usually the booking confirmation and email confirmation will suffice. The handling of this situation by the staff member, Erik, was particularly upsetting. His inflexibility and apparent disregard for the nuances of our situation – traveling with a young child and an elderly person – was not only shocking but also set a tone of unwelcomeness that pervaded our entire stay. This experience at the St. Regis did more than just inconvenience us; it dealt a severe blow to our confidence and sense of self-worth. To be made to feel so undervalued and judged, in an environment where we expected the highest standards of hospitality, was both disorienting and deeply hurtful. Further aggravating our stay were the repeated oversights in basic hotel services. Requests made in advance to the concierge and butler were ignored, and basic housekeeping needs were consistently unmet. The bizarre and unsettling incidents of our doorbell ringing in the middle of the night without explanation, and the apparent lack of adequate security, compounded our anxiety and discomfort. In conclusion, our experience at the St. Regis New York was not only far below the expected standard of a five-star hotel, but it was also a deeply wounding experience that has left a lasting negative impact to me and a few members of our family. The treatment we received was unacceptable and has significantly marred our perception of the St. Regis brand. I strongly caution others against staying here, as the hotel's failure to provide basic respect and dignity to its guests is inexcusable. This stay was not just a failure in service; it was a devastating blow to our personal esteem and confidence. I would advise the hotel staff to not consider how they treat people by their appearance linking to wealth or their knowledge of someones wealth and treat everyone as equals - as the saying goes, never judge a book by its cover! Read less
Image of the Tripadvisor rating Overpriced and Underdelivered

Nov 26, 2023 Kelly M USA

Husband and I go to NYC every year for our anniversary, always have great experiences and usually stay at the Essex or Chatwal. Decided to change it up for our 20th this year because we loved St. Regis DC…wow, what a mistake. St. Regis New York was nothing special, no good views (understandable for midtown, but the Essex can give you Central… Read more
Husband and I go to NYC every year for our anniversary, always have great experiences and usually stay at the Essex or Chatwal. Decided to change it up for our 20th this year because we loved St. Regis DC…wow, what a mistake. St. Regis New York was nothing special, no good views (understandable for midtown, but the Essex can give you Central Park!!!). What was particularly abysmal was the “butler” service. To be clear - we did not book for this service, but after being charged an extra $50 a day (included and additional, no way to opt out!), I expect at least the appearance of an attempt at “luxury”, nope. Coffee took over an hour and we were charged for it (supposedly included). Shoes put out were buffed and put right back (not shined). Laundry (again, pressing supposedly included) was literally folded and returned…with all its wrinkly glory, yes, I have pics. Not to mention the car that you can use is a first come first served, etc. I understand this sounds picky, but it’s only because I want to point out that this place is touted as something it is not. Unless you are a live-in resident they could care less about service, there was no welcome, no butler service to speak of and we hauled our luggage ourselves due to them being busy. So take this as a warning: don’t expect luxury here! Nobody was rude (had several great waiters at the Astor and a wonderful doorman), but nobody went that extra bit…just know that when you lay down $6000+ for a memorable weekend. Read less
Image of the Tripadvisor rating Do not hold your breath for the Butler!

Nov 21, 2023 OnlyFiveStars

Snobbish staff! Very! Checked in suite. One of the 2 small and outdated TVs not working. One of the 2 outdated telephones: unplugged. Butler service means no service, No one shows up. Below par breakfast where the omelette fillings are cold and the waiter forgets 50% of the order. The worse: Concierge! Asked where could I I enjoy a traditional… Read more
Snobbish staff! Very! Checked in suite. One of the 2 small and outdated TVs not working. One of the 2 outdated telephones: unplugged. Butler service means no service, No one shows up. Below par breakfast where the omelette fillings are cold and the waiter forgets 50% of the order. The worse: Concierge! Asked where could I I enjoy a traditional Thanksgiving dinner? Answer: I can give you some links!!! My thought: What would you say you do here? Question; At what time does the NYC Thanksgiving parade start? Answer: 6:00 am. Wrong answer. Perhaps I am too demanding. The property will undergo a renovation next year. It needs it, but...will service improve? Read less