St. Regis New York

Full Disclosure: I'm a Marriott Bonvoy Titanium Elite and I booked this property with points ... I'm calling this year, "My Year of Points" ;). I have friends that stay at the St. Regis in NYC and Aspen several times each year and decided that it would be good to try. I reserved connecting rooms as I was traveling with my mother and two daughters (tweens). When we arrived (early) our room wasn't ready and we checked our bags. My first impression wasn't great .. it's not a beautiful lobby and the greeting was not super friendly. But we were ready to see the city and so we headed out. I would like to add that subsequent to our first greeting every person at the hotel was incredibly gracious. During the day I received a notice that we'd been upgraded. When I arrived at the hotel I inquired about the connecting room and was told that in the upgraded room it wasn't a possibility. I then requested that they remove the upgrade and just put us back into the original reservation level as connecting rooms were necessary. At this point they informed me that that wasn't possible immediately and so we went into ONE of our future rooms as the other was "being cleaned". I told the gentleman at the front desk that we were fine and we would simply get the second room when we returned from dinner. When we got back the room was still not available. Not going to lie ... we took an 8 a.m. flight and this was 9:30 p.m. and we were ready for bed. I was already composing my scathing trip advisor review ... when they came out and had the problem solved ... and we were put in a two bedroom suite. The room was magnificent and "interior" is usually bad, but this room was beautiful and SILENT(a rarity in any city). I wasn't just pleased because things worked out incredibly well, but also because they just did the RIGHT THING. Every service at the hotel was amazing. We had lunch in Astor Court which wasn't my favorite food but the service was outstanding ... we had drinks one night in the King Cole Bar and it was a lovely experience. Our room butler, Tamara, was kind and brought very thoughtful treats for my littles ... The location is incredibly convenient in midtown and I will certainly be back. Read less

Best Trip Ever!! Our stay at the St Regis, NYC was amazing. Every floor has a butler and ours was Tamara (16th floor). She made our hotel experience so wonderful we didn't want to leave the room! She brought us tea, coffee (french press), fruit, sweets and snacks. Because this trip was to celebrate a birthday, Tamara surprised us with a bottle of Champagne, chocolate covered strawberries, flowers and a beautiful note... Wow! We attended the hotels nightly Champagne Sabering then enjoyed the hotel bar for cocktails and appetizers. Next day after touring all day, we returned to our room only to find a beautiful tray of chocolates and bowl of fruit! Thank you Tamara!!! The room was gorgeous and hotels in a great location! We'll be staying at the St Regis while visiting NYC in the future! Read less

I stayed at the St. Regis for one night due to a last minute business trip. Two days before my arrival I used Marriott's mobile app to communicate with the concierge at the St. Regis to request a reservation at Carbone for the evening of my arrival. I was fully aware that Carbone only accepts reservations made 30 days or more in advance. The concierge informed me that they would do their best, and they absolutely delivered. I received confirmation later that day that I was confirmed at Carbone for the evening of my arrival. I have Domenic from the concierge to thank for making that happen. When I arrived at the hotel, the front desk notified me that I had been upgraded to a Deluxe King room. The room was extremely spacious, especially for New York. Based on the exquisite service I received from the concierge, the front desk, the bell captain, the bartender, the house car chauffeur, and the butler assigned to me during my stay, I can definitively say that the St. Regis New York far exceeded my expectations and I will absolutely stay there again when I return to New York. Read less