Row NYC

Midtown, New York

The hotel

Modern and lively, perfect for those wanting to be in the midst of it all. Paying homage to the vibrance and energy of cosmopolitan city life, the guest rooms showcase a chic, contemporary palette of white hot hues and accents of bright, block colour, and the walls boast urban-inspired murals, graphics and sayings. The dynamic and impressive Lobby area features the Iconic M International newsstand and gift shop, and the new District M lobby bar provides a European style breakfast café. After dark, why not enjoy a cocktail or two and one of Neapolitan’s fired pizzas, or step out to one of the nearby restaurants to sample some local delights! Within easy walking distance of the theatre district, and just one block from the bright lights of Times Square, this pioneering hotel offers guests a front row ticket to experience all that New York has to offer. Right in the heart of Broadway, other top attractions such as the Empire State Building, the Rockefeller Center, Macy's and the Jacob Javitz's Center are just a heartbeat away, as are local and national transport links.

Amenities

  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

In the heart of the theatre district, just 1 block from Times Square and Restaurant Row and 6 blocks west of the Rockefeller Centre. Transfer time from John F. Kennedy International Airport: 60 minutes.

Hotel information

1,331 contemporary rooms. All with air-conditioning, cable TV with free HBO and Showtime, telephone, WiFi (included in resort fee), alarm clock and iPod docking station, signature toiletires by PURE, safe, hairdryer and iron and board. Standard Rooms are 135 sq ft and are compact and modern city-chic in design with 1 double bed or 2 double beds, sleeping maximum 2 adults.

Superior Rooms are larger and have 1 double bed, sleeping maximum 2 adults.

Deluxe City View Rooms have views of the city skyline, with 1 king-size bed, sleeping maximum 2 adults.

Premium City View Rooms are located on the highest floors, with views of Manhattan's skyline, with 1 king-size bed, sleeping maximum 2 adults.

Executive Suites have separate living room, with 1 king-size bed, sleeping maximum 2 adults.

District M (European Cafe by day and Neapolitan Pizzeria and cocktail bar by night). City Kitchen (gourmet food market). Sugar Factory café and confectionery. Iconic M one-stop-shop (open 24-hours). 24-hour state-of-the-art fitness centre including CYC Fitness (indoor cycling). Internet lounge (30 minutes complimentary). Laundry/dry-cleaning service*. Concierge service. Glam&Go (express hairstyle bar). Self and valet parking $55 plus tax per day for standard cars, $65 plus tax per day for oversized cars (payable locally, subject to change). WiFi (included in resort fee).

This hotel has a facilities fee of $34.42 plus tax per room, per day (payable locally; subject to change).

Resort fee includes use of the following amenities - Access to the third floor 24-hour fitness centre - Complimentary Internet access and printing services in iMAC lounge - An eco-friendly, collapsible 16-once water bottle to use at the hotels water filtration stations - Premium high-speed wireless Internet access for unlimited devices - All local, long distance and International phone calls - Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 18 years and over in each room.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (7333)
  • Very good (8204)
  • Average (4941)
  • Poor (2561)
  • Terrible (2498)
Image of the Tripadvisor rating The worst

Jul 9, 2021 Shannon M

Awful. Front desk lady was so rude. Extra charges. The room was so small you could barely walk around the bed. Our rooms thermostat was broken easily stay 80 degrees and you couldn’t change it and we weren’t able to crack a window. ALL staff were extremely rude!! No luck with talking to manager we were able to see one.
Image of the Tripadvisor rating Closed

Jul 9, 2021 Ademir38 Springfield, Massachusetts

I visit this location at least twice a year around the same time for the exception of year 2020. Hotel is CLOSED until August. Website and social media does not say is closed. I arrived at the location, which was ghost town. Called customer service, they inform me hotel is closed and my reservation should've been cancelled, which was not. Operator… Read more
I visit this location at least twice a year around the same time for the exception of year 2020. Hotel is CLOSED until August. Website and social media does not say is closed. I arrived at the location, which was ghost town. Called customer service, they inform me hotel is closed and my reservation should've been cancelled, which was not. Operator was not help, all they did was apologize and offer me to cancel reservation, which made no sense. Of course I don't want to be charge if I have no room. No recomposition, no nothing. I was basically homeless in New York. Trying to contact the hotel via email calls and no response. SHAME SHAME SHAME Read less
Image of the Tripadvisor rating Hotel canceled our reservations

Jun 8, 2021 O4234TEshawns

HOTEL CLOSED till August! Our reservation was canceled by the hotel 20 mins before we arrived. My physically handicapped daughter and I spent days searching for the perfect location and hotel for our family vacation to NYC. After she saw the pictures of this hotel she begged me to book our stay here. The price fit our budget and they offered… Read more
HOTEL CLOSED till August! Our reservation was canceled by the hotel 20 mins before we arrived. My physically handicapped daughter and I spent days searching for the perfect location and hotel for our family vacation to NYC. After she saw the pictures of this hotel she begged me to book our stay here. The price fit our budget and they offered free parking so I booked our stay directly from Row NYC's website. A week before we were to leave for our trip I got an email confirmation verifying our stay. I got another email 3 days before our trip verifying our stay again along with things to do around the city. On our day of travel, we were about 20 minutes from the hotel the cityscape within our sight. My husband was driving we both looked at the GPS on my phone and saw an email notification drop down from Row NYC stating they got my cancellation notice. I quickly grabbed the phone to read that email then called the reservation number where they confirmed that our reservations had been canceled. The woman on the phone stated that the hotel was closed and wouldn't be open till August. My husband and I were both confused and livid how could a hotel allow reservations to be made if they are in fact closed. I quickly opened google maps and picked the first hotel I could find. Thankfully the Millennium Hotel could accommodate our stay. My husband and I were celebrating our 20th wedding anniversary as well as our daughter's first trip to the big apple. Thank you, Row NYC for canceling our reservations minutes before we were to arrive. Traveling with a child in a wheelchair makes life stressful on its own to then have to deal with the incompetence of a hotel misleading their guests and allowing them to make reservations at their hotel when in fact they are closed is a whole other ball game. If we ever do make it back to NYC it would take a lot for us to book a stay at this hotel again. Read less
Image of the Tripadvisor rating TERRIBLE - 1 YEAR WITHOUT ANY REFUND

Jun 6, 2021 996arthurl Campinas, SP

I did my reservation, because of COVID 19 me and my girlfriend wasn't able to travel to the USA, all the flights were closed from Brazil. We placed a cancelation on the website we have bought the reservation. Until now, more than 1 year later, I didn't received the money back. That's a shame, how they can keep your money if your not able to… Read more
I did my reservation, because of COVID 19 me and my girlfriend wasn't able to travel to the USA, all the flights were closed from Brazil. We placed a cancelation on the website we have bought the reservation. Until now, more than 1 year later, I didn't received the money back. That's a shame, how they can keep your money if your not able to entrance the country. Hope the ROW NYC could help us to get a resolution and get that money back. Read less
Image of the Tripadvisor rating Hidden charges

Apr 12, 2021 Temp-Stacey

The stay could go over budget easily. Be careful and listen to everything the guy/gal at reception says as a slight mis step - like dialing the wrong button on the room telephone, wrong button on TV remote - and you are charged an extra amount on your credit card. Listen to what you are told during check in and avoid the pitfalls. One of our… Read more
The stay could go over budget easily. Be careful and listen to everything the guy/gal at reception says as a slight mis step - like dialing the wrong button on the room telephone, wrong button on TV remote - and you are charged an extra amount on your credit card. Listen to what you are told during check in and avoid the pitfalls. One of our family member got sucked in. We listened carefully and avoided those charges. Rooms are small and expensive. Read less