Row NYC

Midtown, New York

The hotel

Modern and lively, perfect for those wanting to be in the midst of it all. Paying homage to the vibrance and energy of cosmopolitan city life, the guest rooms showcase a chic, contemporary palette of white hot hues and accents of bright, block colour, and the walls boast urban-inspired murals, graphics and sayings. The dynamic and impressive Lobby area features the Iconic M International newsstand and gift shop, and the new District M lobby bar provides a European style breakfast café. After dark, why not enjoy a cocktail or two and one of Neapolitan’s fired pizzas, or step out to one of the nearby restaurants to sample some local delights! Within easy walking distance of the theatre district, and just one block from the bright lights of Times Square, this pioneering hotel offers guests a front row ticket to experience all that New York has to offer. Right in the heart of Broadway, other top attractions such as the Empire State Building, the Rockefeller Center, Macy's and the Jacob Javitz's Center are just a heartbeat away, as are local and national transport links.

Amenities

  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

In the heart of the theatre district, just 1 block from Times Square and Restaurant Row and 6 blocks west of the Rockefeller Centre. Transfer time from John F. Kennedy International Airport: 60 minutes.

Hotel information

1,331 contemporary rooms. All with air-conditioning, cable TV with free HBO and Showtime, telephone, WiFi (included in resort fee), alarm clock and iPod docking station, signature toiletires by PURE, safe, hairdryer and iron and board. Standard Rooms are 135 sq ft and are compact and modern city-chic in design with 1 double bed or 2 double beds, sleeping maximum 2 adults.

Superior Rooms are larger and have 1 double bed, sleeping maximum 2 adults.

Deluxe City View Rooms have views of the city skyline, with 1 king-size bed, sleeping maximum 2 adults.

Premium City View Rooms are located on the highest floors, with views of Manhattan's skyline, with 1 king-size bed, sleeping maximum 2 adults.

Executive Suites have separate living room, with 1 king-size bed, sleeping maximum 2 adults.

District M (European Cafe by day and Neapolitan Pizzeria and cocktail bar by night). City Kitchen (gourmet food market). Sugar Factory café and confectionery. Iconic M one-stop-shop (open 24-hours). 24-hour state-of-the-art fitness centre including CYC Fitness (indoor cycling). Internet lounge (30 minutes complimentary). Laundry/dry-cleaning service*. Concierge service. Glam&Go (express hairstyle bar). Self and valet parking $55 plus tax per day for standard cars, $65 plus tax per day for oversized cars (payable locally, subject to change). WiFi (included in resort fee).

This hotel has a facilities fee of $34.42 plus tax per room, per day (payable locally; subject to change).

Resort fee includes use of the following amenities - Access to the third floor 24-hour fitness centre - Complimentary Internet access and printing services in iMAC lounge - An eco-friendly, collapsible 16-once water bottle to use at the hotels water filtration stations - Premium high-speed wireless Internet access for unlimited devices - All local, long distance and International phone calls - Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 18 years and over in each room.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (7333)
  • Very good (8207)
  • Average (4943)
  • Poor (2559)
  • Terrible (2491)
Image of the Tripadvisor rating Staying in Row for NY Marathon

Dec 31, 2020 Florent-Happy-Runner Montreux, Switzerland

My first time in new york. I stayed in Row during the NY City marathon with my girlfriend. I enjoy the place, huge, right a block away from times square. The hotel was pretty crowed. Nice place to stay in new york.
Image of the Tripadvisor rating Six months after being unable to stay there and still no answer! Give me back my money!

Dec 9, 2020 I9901LUrichardr

To all possible new customers: beware with what you book here! It has passed two months after I was unable to fly to NYC due to first, tourist restrictions and then my flight being cancelled because of all this COVID ongoing situation and I'm still expecting the Row to give my money back as they promised to. Really, should I take my case to… Read more
To all possible new customers: beware with what you book here! It has passed two months after I was unable to fly to NYC due to first, tourist restrictions and then my flight being cancelled because of all this COVID ongoing situation and I'm still expecting the Row to give my money back as they promised to. Really, should I take my case to Consumers Union?? Since the very first moment I knew there were restrictions in the US border, I contacted sales department and they were ok with cancellation and they AGREED TO REFUND MY MONEY as this was an understandable situation... but that was all on paper and the place looks to be closed. I had the same problem with other hotels (Boston, Washington DC) during this COVID time, they replied and have it solved. This is not what I expect from this hotel. Can anybody answer and get this thing solved??? Read less
Image of the Tripadvisor rating Impossible to get hold of

Dec 5, 2020 hannahh779

We were due to stay at this hotel for my husbands 40th birthday in November unfortunately due to Covid and being locked down we were unable to travel. After numerous phone calls with Expedia we are constantly told they could not get any answers from the hotel. I am not even sure they are still open and worry what would of happened if we were able… Read more
We were due to stay at this hotel for my husbands 40th birthday in November unfortunately due to Covid and being locked down we were unable to travel. After numerous phone calls with Expedia we are constantly told they could not get any answers from the hotel. I am not even sure they are still open and worry what would of happened if we were able to travel. So disappointed. Read less
Image of the Tripadvisor rating Terrible Customer Service

Dec 1, 2020 IanA1385

I tried to cancel my stay at the hotel as I'd heard bad reviews but all my emails went unanswered. I assume that they must have gone out of business and so don't expect to stay here and you probably won't get a refund. I've stayed in New York many times before; this is the worst customer service that I've ever experienced.
Image of the Tripadvisor rating Nice Bar, Good Value Hotel

Nov 29, 2020 E2601FImichellek

I stayed once at the Row having stayed twice when it was the old Milford. It's a great location and has an active bar, better than move NYC hotels I can think of. The rooms I've been in are OK, for the price and location it's above average IMO. Only complaint I had was the key cards malfunctioned which was an inconvenience. I'd stay again when… Read more
I stayed once at the Row having stayed twice when it was the old Milford. It's a great location and has an active bar, better than move NYC hotels I can think of. The rooms I've been in are OK, for the price and location it's above average IMO. Only complaint I had was the key cards malfunctioned which was an inconvenience. I'd stay again when this nightmare is over. Read less