Row NYC

Facilities

District M (European Cafe by day and Neapolitan Pizzeria and cocktail bar by night). City Kitchen (gourmet food market). Sugar Factory café and confectionery. Iconic M one-stop-shop (open 24-hours). 24-hour state-of-the-art fitness centre including CYC Fitness (indoor cycling). Internet lounge (30 minutes complimentary). Laundry/dry-cleaning service*. Concierge service. Glam&Go (express hairstyle bar). Self and valet parking $55 plus tax per day for standard cars, $65 plus tax per day for oversized cars (payable locally, subject to change). WiFi (included in resort fee).

Resort Fees

This hotel has a facilities fee of $34.42 plus tax per room, per day (payable locally; subject to change).

Resort Fees Information

Resort fee includes use of the following amenities - Access to the third floor 24-hour fitness centre - Complimentary Internet access and printing services in iMAC lounge - An eco-friendly, collapsible 16-once water bottle to use at the hotels water filtration stations - Premium high-speed wireless Internet access for unlimited devices - All local, long distance and International phone calls - Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Accessibility

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Additional Information

*Denotes local charge.

One person must be aged 18 years and over in each room.

TripAdvisor traveller rating

Rating summary

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (7159)
Very good (8078)
Average (4819)
Poor (2474)
Terrible (2379)

Get what you pay for. Average hotel

Nov 13, 2019 JordanandRachael

Great location toTime Square but the hotel wasn't welcoming. You enter into the hotel and you aren't greeted by a bellman however an elevator and steps. No signs on where to go and you have to figure it out. Oh and the elevator situation was not explained, make sure you ask as they probably won't tell you. Overall it was fine for our weekend… Read more

Great location toTime Square but the hotel wasn't welcoming. You enter into the hotel and you aren't greeted by a bellman however an elevator and steps. No signs on where to go and you have to figure it out. Oh and the elevator situation was not explained, make sure you ask as they probably won't tell you. Overall it was fine for our weekend trip as we didn't spend much time in the room but we won't stay there again. Read less

Prime location

Nov 13, 2019 Resort05722508390

I would say that it´s a very good 3 stars hotel where everything works very well (from the lifts to the service to keep your luggage). Has all the good and bad things of being located in the heart of Manhattan.

DON’T DO IT

Nov 13, 2019 dkeel563924

I don’t even know where to start with this review but if you don’t read anything else just know: DON’T STAY HERE! For beginners, the customer service is unmatched- meaning I haven’t had worse service than here. Let me tell you some examples. 1. It was getting pretty cold during our visit and when we asked for the heat, they said it has to be a… Read more

I don’t even know where to start with this review but if you don’t read anything else just know: DON’T STAY HERE! For beginners, the customer service is unmatched- meaning I haven’t had worse service than here. Let me tell you some examples. 1. It was getting pretty cold during our visit and when we asked for the heat, they said it has to be a certain temperature outside for them to turn on the heat which is totally understandable. But when asking an employee about this, he proceeded to argue and walk away from my room when I was asking what the policy was. When asking for blankets, they brought us towels (I’m still confused). 2. When asking for extra towels (because they only supplied two sets) it took them 1.5. days to get it to us. 3. I needed a band aid and when I asked the employee responded “Hold on let me check, I think we are out”. When she came back she said “I’m sorry we’re low”. So I asked confused “low or out?” Because in my head that’s two different things. She proceed to say they were out but I can check the store. So my question is, what if I had a gaping cut and needed a first aid kit. Then what...? 4. The main elevators weren’t working and we were instructed to use the service elevators. And based on the reaction of guest staying there long before us, they hadn’t been working for awhile. So my question is, why were we paying the facility fee? 5. I’m so thankful my guest and I were playing tourist and not in the room a lot because this hotel had the potential to ruin the trip. 6. The bar staff was the rudest I’ve ever encountered and I’m going to leave that there. If you want to feel overlooked and disrespected then go to the bar and get serviced. Overall, I clearly don’t recommend this hotel. Period. Read less

Very good option!

Nov 12, 2019 hcollazo_ar Buenos Aires, Argentina

Excellent staff attention. Very attentive and helpful. Very good facilities, all very clean and neat. The room was just the right size (something small, but with everything you need). Excellent location, one block from the Times Square, one from the subway.

Seen better days

Nov 12, 2019 Quest752319

The ac made noise all night long mold on the walls in the bathroom dust covered the vents stains on the walls outdated outlets. only good thing was the location, located in the middle of Manhattan was perfect

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