Row NYC

Midtown, New York

The hotel

Modern and lively, perfect for those wanting to be in the midst of it all. Paying homage to the vibrance and energy of cosmopolitan city life, the guest rooms showcase a chic, contemporary palette of white hot hues and accents of bright, block colour, and the walls boast urban-inspired murals, graphics and sayings. The dynamic and impressive Lobby area features the Iconic M International newsstand and gift shop, and the new District M lobby bar provides a European style breakfast café. After dark, why not enjoy a cocktail or two and one of Neapolitan’s fired pizzas, or step out to one of the nearby restaurants to sample some local delights! Within easy walking distance of the theatre district, and just one block from the bright lights of Times Square, this pioneering hotel offers guests a front row ticket to experience all that New York has to offer. Right in the heart of Broadway, other top attractions such as the Empire State Building, the Rockefeller Center, Macy's and the Jacob Javitz's Center are just a heartbeat away, as are local and national transport links.

Amenities

  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

In the heart of the theatre district, just 1 block from Times Square and Restaurant Row and 6 blocks west of the Rockefeller Centre. Transfer time from John F. Kennedy International Airport: 60 minutes.

Hotel information

1,331 contemporary rooms. All with air-conditioning, cable TV with free HBO and Showtime, telephone, WiFi (included in resort fee), alarm clock and iPod docking station, signature toiletires by PURE, safe, hairdryer and iron and board. Standard Rooms are 135 sq ft and are compact and modern city-chic in design with 1 double bed or 2 double beds, sleeping maximum 2 adults.

Superior Rooms are larger and have 1 double bed, sleeping maximum 2 adults.

Deluxe City View Rooms have views of the city skyline, with 1 king-size bed, sleeping maximum 2 adults.

Premium City View Rooms are located on the highest floors, with views of Manhattan's skyline, with 1 king-size bed, sleeping maximum 2 adults.

Executive Suites have separate living room, with 1 king-size bed, sleeping maximum 2 adults.

District M (European Cafe by day and Neapolitan Pizzeria and cocktail bar by night). City Kitchen (gourmet food market). Sugar Factory café and confectionery. Iconic M one-stop-shop (open 24-hours). 24-hour state-of-the-art fitness centre including CYC Fitness (indoor cycling). Internet lounge (30 minutes complimentary). Laundry/dry-cleaning service*. Concierge service. Glam&Go (express hairstyle bar). Self and valet parking $55 plus tax per day for standard cars, $65 plus tax per day for oversized cars (payable locally, subject to change). WiFi (included in resort fee).

This hotel has a facilities fee of $34.42 plus tax per room, per day (payable locally; subject to change).

Resort fee includes use of the following amenities - Access to the third floor 24-hour fitness centre - Complimentary Internet access and printing services in iMAC lounge - An eco-friendly, collapsible 16-once water bottle to use at the hotels water filtration stations - Premium high-speed wireless Internet access for unlimited devices - All local, long distance and International phone calls - Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 18 years and over in each room.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (7326)
  • Very good (8205)
  • Average (4942)
  • Poor (2561)
  • Terrible (2486)
Image of the Tripadvisor rating Didn’t even offer a refund due to a pandemic!

Mar 26, 2020 f1ea7j05q1080ce82020

Didn’t stay because the whole city is in a pandemic!! They didn’t even offer a refund or a cancellation. I will never stay here or try to ever again ...........maybe the could have asked for me to reschedule instead of a refund and I would have
Image of the Tripadvisor rating Great hotel in the heart of Manhattan/Times Square!

Mar 26, 2020 B T Lobethal, Australia

I always enjoy my stay at the Row Hotel. The check-in is always warm and friendly and the rooms have always been clean, fairly quiet, spacious (by NYC standards) and usually with a decent view. This has quickly become my 'go to' hotel when visiting the City because of the location (and the good price helps too!). After check-in I received a text… Read more
I always enjoy my stay at the Row Hotel. The check-in is always warm and friendly and the rooms have always been clean, fairly quiet, spacious (by NYC standards) and usually with a decent view. This has quickly become my 'go to' hotel when visiting the City because of the location (and the good price helps too!). After check-in I received a text message asking if everything was ok and if I was happy/comfortable with my room. This was my first time receiving this (I've stayed at the hotel a few times before) and I found it was a nice added touch. My room was a good size and very light and spacious. On my third day there were some issues with the internet and upon checking out I mentioned this to the staff at the counter. I was given a credit for this and a big apology which was appreciated (Raina at the check-in desk should be highly commended for the way she handled the situation). I highly recommend the Row Hotel to anyone visiting New York City. It's close to Broadway, Times Square and many other areas of interest. There's a 24 hour pharmacy within a few minutes walking distance as well as a couple of pizza places that stay open quite late not to mention the Shake Shack is virtually across the road. I will be back again! Read less
Image of the Tripadvisor rating Not worth the money you spend

Mar 25, 2020 lizmanon92 Bronx, New York

Room is too small and overpriced. Highly disappointed. Customer service representative's attitude was no nasty and unreal. Never again!!! I strongly wouldn't recommend anyone staying here. I feel like i threw my money in the garbage when i spent it here.
Image of the Tripadvisor rating Avoid!

Mar 25, 2020 amandabI5970VT

The only benefit this hotel has is the location, the rest of the experience was very disappointing. Upon arriving at the hotel we had a 45min wait to checked in. Very large queue and only 2 staff working. We where asked to pay £50 per room per night deposit that we where reassured would be back in our account within 7days. It is now over a month… Read more
The only benefit this hotel has is the location, the rest of the experience was very disappointing. Upon arriving at the hotel we had a 45min wait to checked in. Very large queue and only 2 staff working. We where asked to pay £50 per room per night deposit that we where reassured would be back in our account within 7days. It is now over a month later and this has still not been refunded and we have had to log a fraud claim with our bank. Room was filthy! Carpet was dirty and had not been hoovered. Thick dust everywhere, mould in the bathroom and drip marks all down the dressing table. Next morning we asked to be moved. The next room was slightly better. Staff where unconcerned about the state of the room and seemed like it was standard. Staff where unfriendly and unhelpful in general. Be warned that a lot of other guests where also being surprised with a £40 per night fertility fee upon arrival. While ordeal felt like a con. Read less
Image of the Tripadvisor rating Scam

Mar 24, 2020 eewatson38

I would not recommend this hotel. They do not make the full price known upfront.. they wait until you arrive to tell you the extra fees you owe. They told me they did not know how to enter my card in manually because my chip on my card did not work in their machine... overall very unprofessional.