Hyatt Union Square New York

Union Square, New York

Virgin rating

The hotel

You’re guaranteed to get that glamourous feeling as soon as you step foot in the lobby of the Hyatt Union Square, with its boutique charm and classic features. Your plush room features Italian furniture, hardwood floors, and views of the busy city streets below. Some of the best bars and restaurants in Manhattan are right on your doorstep, but the hotel’s own The Bowery and Library of Distilled Spirits are equally as swanky. With farm-to-table food and an (almost) endless list of cocktails and spirits, you’ll feel deservedly spoilt rotten.

Amenities

  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Close to City Centre

Where is it

In Union Square, one of New York’s trendiest neighbourhoods, just steps from the world-famous Greenmarket.

Hotel information

178 studios and apartments. All of which are air-conditioned with satellite TV, telephone, WiFi access*, tea/coffee maker, mini-bar*, safe, bathrobes, hairdryer and iron and board. Double 2-Queen Rooms are 300 sq ft, and have views of 13th Street or 4th Avenue, with 2 queen-size bed, sleeping maximum 3 adults.

Double Standard Rooms are 300 sq ft, and have views of 13th Street or 4th Avenue, with 1 double bed or 1 king-size bed, sleeping maximum 2 adults.

Studios are slightly larger and have city views, with 1 queen-size bed, sleeping maximum 2 adults.

Bowery Road (farm-to-table cuisine, open for breakfast, lunch and dinner, plus brunch at weekends). Library of Distilled Spirits (library-themed cocktail bar). Fitness centre. Complimentary WiFi. Complimentary bike rental. Laundry/dry-cleaning service*. Room service*.

Resort fee: $28.69​ plus applicable taxes per room, per night​ (payable locally, subject to change).

* Denotes local charge

One person must be aged 18 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1339)
  • Very good (577)
  • Average (180)
  • Poor (78)
  • Terrible (70)
Image of the Tripadvisor rating No customer service

May 19, 2022 186jackie Bromley, United Kingdom

Overcharged, room not available, inaccurate description of room given. No response from customer services even though have given them time before this review was written. The hotel is positioned in a noisy location and if you want a nights sleep ask for a high courtyard room that is in fact just a dirty internal view of other buildings.
Image of the Tripadvisor rating No hot water Hyatt, Paul Acosta saves the day

May 18, 2022 MARCIA G

Tried this hotel for the first time. Great location, beautifully appointed. The restaurant inside is decent, although the food is salty! Unfortunately, the hotel did not have hot water in the morning and I had morning meetings in our local office. When I called the front desk, the woman just said "we know" with no estimate of timing of the fix. I… Read more
Tried this hotel for the first time. Great location, beautifully appointed. The restaurant inside is decent, although the food is salty! Unfortunately, the hotel did not have hot water in the morning and I had morning meetings in our local office. When I called the front desk, the woman just said "we know" with no estimate of timing of the fix. I had to "shower" in the sink with cold water and even shave my legs in the sink, which was no party. Thank goodness for Paul Acosta, the director of the front office. He was very understanding and professional. He comped my lunch and gave me additional points to my membership. I hope Hyatt knows what a gem they have in Paul! Read less
Image of the Tripadvisor rating Used to be our place in NYC

May 16, 2022 K8607YBmarting

This has always been our go to place in New York City because the location is convenient and hotel was adequate. Not this time! The lights in our hotel room came on repeatedly Spontaneously throughout the night. We were there for three nights. Every morning we complained to the manager. The problem was not fixed. The manager claimed that nothing… Read more
This has always been our go to place in New York City because the location is convenient and hotel was adequate. Not this time! The lights in our hotel room came on repeatedly Spontaneously throughout the night. We were there for three nights. Every morning we complained to the manager. The problem was not fixed. The manager claimed that nothing was wrong and refused to believe us. I’ve never had such an exasperating experience in any hotel. In addition our room hotel was very well worn and needs a complete renovation. The bathroom door for example did not even have a handle. See photo. We expect better from a Hyatt hotel. Read less
Image of the Tripadvisor rating I would stay again if I needed accommodation in that immediate area.

May 16, 2022 OgriUSA Spring, Texas

Pretty good for our purposes and compared with other NY locations that we have stayed, however for the money I expected more. Great location for our visit to NYU. Good size room, plenty of towels and hot water. The reception was under-staffed, and the staff seemed somewhat stressed. I was a little disappointed with the service and attitude of… Read more
Pretty good for our purposes and compared with other NY locations that we have stayed, however for the money I expected more. Great location for our visit to NYU. Good size room, plenty of towels and hot water. The reception was under-staffed, and the staff seemed somewhat stressed. I was a little disappointed with the service and attitude of the wait staff in the Bowery Rd restaurant. I did the fast check-out and was charged for bottled water that we never drank. I would stay again if I needed accommodation in that immediate area. Read less
Image of the Tripadvisor rating Great Hotel.

May 9, 2022 suedavis2022

We loved this hotel. We had never been to New York so I was not 100% sure when we booked this hotel. It exceeded our expectations. The location was perfect. The room was very nice with just some really cool features. The bar downstairs was very unique and we took pictures and shared with several people who lived in New York and had never been… Read more
We loved this hotel. We had never been to New York so I was not 100% sure when we booked this hotel. It exceeded our expectations. The location was perfect. The room was very nice with just some really cool features. The bar downstairs was very unique and we took pictures and shared with several people who lived in New York and had never been there and are now going to visit it! Read less