Empire Hotel

Upper West Side, New York

The hotel

This 1920s hotel enjoys a superb location, residing at the gateway to New York's Upper West Side, just a short stroll from Central Park and Columbus Circle. After a day of exploring the cosmopolitan city of New York, head to the rooftop plunge pool for a moment of relaxation, whilst enjoying a cocktail from the rooftop bar, all while taking in views of the famed Manhattan skyline.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

West 63rd Street, close to Central Park and Columbus Circle. Transfer time from John F. Kennedy International Airport: 1 hour.

Hotel information

426 rooms on 11 floors in 1 building with 4 lifts. All rooms with air-conditioning, flatscreen TV, WiFi access*, safe, bathrobes and hairdryer. Standard Queen Rooms are 191 sq ft with 1 queen-size bed, sleeping maximum 2 adults.

Superior King Rooms are slightly larger at 242 sq ft with either a city or quiet courtyard view with 1 king-size bed, sleeping maximum 2 adults.

Superior Double Double Rooms are also 242 sq ft with either a city or quiet courtyard view with 2 double beds, sleeping maximum 3 adults.

The Empire Rooftop (open for breakfast, brunch and drinks). P.J Clarke's (open for brunch, lunch and dinner). Lobby bar. Rooftop plunge pool (open May to September). 24-hour fitness centre. Concierge. Room service*. Laundry/dry-cleaning service*. Valet parking $60 plus tax, per day (payable locally, subject to change). Complimentary WiFi in public areas.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out ourSpecial Assistance page

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2634)
  • Very good (2406)
  • Average (1509)
  • Poor (874)
  • Terrible (676)
Image of the Tripadvisor rating Convinient Central Park Location

Sep 19, 2019 eddy843 Vancouver, Canada

Beside the dark hallways, smelly room, low quality bathroom. It is a good value and central location to stay. Walking distance to Hop on Hop off buses, shopping, food, and subway. Employees are very helpful and courteous.
Image of the Tripadvisor rating Great Stay

Sep 19, 2019 sandraisaacs Cambridge, United Kingdom

This Hotel is clean, friendly and in a perfect location. Our stay was comfortable and all the staff were helpful. We had breakfast on the rooftop garden which was really lovely. A few minutes walk away from Central Park and a great shopping centre in Columbus circle . There are some nice restaurants nearby. We will definitely stay again.
Image of the Tripadvisor rating Bad experience

Sep 19, 2019 anna m Boston, Massachusetts

I stayed here last spring and had a bad experience (see prior review). a manager reached out to offer me a free night to reevaluate. When i attempted to redeem, managers had changed and the new manager didnt get back to me(after her initial response). I wrote a review concerning this response and was contacted again. They wouldnt honor the free… Read more
I stayed here last spring and had a bad experience (see prior review). a manager reached out to offer me a free night to reevaluate. When i attempted to redeem, managers had changed and the new manager didnt get back to me(after her initial response). I wrote a review concerning this response and was contacted again. They wouldnt honor the free night (despite having the correspondance agreed to refund me a portion of my original reservation), but agreed to refund me part of my initial room ( a percentage) and to reach out for an exclusive deal/upgrade on a future visit (in exchange for removing the 2nd review) I reached out last week (in our email chain) and was quoted a price that was at least $40 per night higher than the published rates (never mind what they would be direct with a AAA discount). I asked about the pricing, etc and have not heard back. Of note: many things were wrong with my initial stay-including tat the bathroom sink backed up and that the shower BROKE while I was using it and fell down. When I told them at the front desk I was kindly assured I wouldn't have to pay for the damages (what?). My reviews are mostly positive ( i think). It has to be BAD for me to bother. My feeling is this hotel isnt worth it, and the response is poor. The rooms were small and rather dingy. Bathroom teeny. Nice location, and while their staff were nice-but not proactive at making amends. Read less
Image of the Tripadvisor rating Luxurious Stay

Sep 19, 2019 435joyces Thailand

We stayed here for four days and had such an amazing time, the beds are something else - have not slept that well in years!! The staff are first class, every single member of their team greeted us smiling and happy, always wanting to help! Can’t wait to stay again!
Image of the Tripadvisor rating Weeks Stay

Sep 18, 2019 David I

We recently visited America for the first time, the Hotel was at a brilliant location for everything, the decor was outstanding, staff very friendly and helpful, and the rooftop sun terrace was brilliant, a great bar was also there