Empire Hotel

Upper West Side, New York

The hotel

This 1920s hotel enjoys a superb location, residing at the gateway to New York's Upper West Side, just a short stroll from Central Park and Columbus Circle. After a day of exploring the cosmopolitan city of New York, head to the rooftop plunge pool for a moment of relaxation, whilst enjoying a cocktail from the rooftop bar, all while taking in views of the famed Manhattan skyline.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

West 63rd Street, close to Central Park and Columbus Circle. Transfer time from John F. Kennedy International Airport: 1 hour.

Hotel information

426 rooms on 11 floors in 1 building with 4 lifts. All rooms with air-conditioning, flatscreen TV, WiFi access*, safe, bathrobes and hairdryer. Standard Queen Rooms are 191 sq ft with 1 queen-size bed, sleeping maximum 2 adults.

Superior King Rooms are slightly larger at 242 sq ft with either a city or quiet courtyard view with 1 king-size bed, sleeping maximum 2 adults.

Superior Double Double Rooms are also 242 sq ft with either a city or quiet courtyard view with 2 double beds, sleeping maximum 3 adults.

The Empire Rooftop (open for breakfast, brunch and drinks). P.J Clarke's (open for brunch, lunch and dinner). Lobby bar. Rooftop plunge pool (open May to September). 24-hour fitness centre. Concierge. Room service*. Laundry/dry-cleaning service*. Valet parking $60 plus tax, per day (payable locally, subject to change). Complimentary WiFi in public areas.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out ourSpecial Assistance page

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2776)
  • Very good (2503)
  • Average (1559)
  • Poor (903)
  • Terrible (709)
Image of the Tripadvisor rating Don’t book here. Horrible Customer Service.

Sep 26, 2020 NormaCorma Norwich, United Kingdom

I had booked a trip here for July which got subsequently cancelled. I’ve sent the hotel countless emails which all get the same response. Refund request with ‘upper management’ Absolutely useless. I think in these trying times a company’s response is very indicative of what they truly think of their customers and their attitude is shocking.… Read more
I had booked a trip here for July which got subsequently cancelled. I’ve sent the hotel countless emails which all get the same response. Refund request with ‘upper management’ Absolutely useless. I think in these trying times a company’s response is very indicative of what they truly think of their customers and their attitude is shocking. Constantly fobbed off and no one can be bothered to do anything. Never ever book here. Read less
Image of the Tripadvisor rating Terrible customer service..

Sep 22, 2020 JustACouple2 West Yorkshire, United Kingdom

We received an email from the hotel reservation department in June cancelling our stay for July due to closing for COVID (understandable). The email stated we could keep the price of the stay as credit for a future stay or take a full refund. We opted for a refund. Since then, after countless emails over the past fifteen weeks the decision is… Read more
We received an email from the hotel reservation department in June cancelling our stay for July due to closing for COVID (understandable). The email stated we could keep the price of the stay as credit for a future stay or take a full refund. We opted for a refund. Since then, after countless emails over the past fifteen weeks the decision is still with "upper management" whoever this may be. Absolutely no update on timescales other than the above reply to each email. The hotel have cancelled the stay and offered the refund, so provide the refund. Absolutely horrendous customer service, wont be going in future out of principle. Looking online it appears there's plenty in the same boat as us. Read less
Image of the Tripadvisor rating Money not refunded even though they aren’t open.

Sep 8, 2020 753allanad

We booked in February for a stay in July. With COVID our flights were cancelled and we asked for a refund for the hotel stay in March. It has been months and countless emails that just tell me they are waiting on the approval from upper management. Literally, probably 15 emails back and forth asking for status updates and refunds. The hotel was… Read more
We booked in February for a stay in July. With COVID our flights were cancelled and we asked for a refund for the hotel stay in March. It has been months and countless emails that just tell me they are waiting on the approval from upper management. Literally, probably 15 emails back and forth asking for status updates and refunds. The hotel was not even open for the stay we had paid for in July!! I am very disappointed. Completely ridiculous that they will not refund our money when they weren’t even open. To me, that’s stealing... I have paid for a service and it was not given to me. Read less
Image of the Tripadvisor rating Favourite Hotel in NYC

Aug 12, 2020 Berwick1882 Colchester, United Kingdom

I loved my stay at the Empire. It's in a great location, the room had everything that i needed & the staff were helpful throughout my stay. I'll 100% be going back at the first opportunity. The barman makes a great cocktail.
Image of the Tripadvisor rating Supposed to be holiday but cancelled by hotel

Jul 30, 2020 Venture590008

Don't book this hotel. Shocking Customer service. Had 6 nights booked for July 2020. They cancelled have failed to give a refund. Cant get response, being told by reservations that our request is being "referred to upper management!". Refused direct email contact to them. Wont provide complaints procedure. Diabolical. Book somewhere else for peace… Read more
Don't book this hotel. Shocking Customer service. Had 6 nights booked for July 2020. They cancelled have failed to give a refund. Cant get response, being told by reservations that our request is being "referred to upper management!". Refused direct email contact to them. Wont provide complaints procedure. Diabolical. Book somewhere else for peace of mind of better customer service! Would have given zero circles but wasn't an option! Read less