Empire Hotel

Upper West Side, New York

The hotel

This 1920s hotel enjoys a superb location, residing at the gateway to New York's Upper West Side, just a short stroll from Central Park and Columbus Circle. After a day of exploring the cosmopolitan city of New York, head to the rooftop plunge pool for a moment of relaxation, whilst enjoying a cocktail from the rooftop bar, all while taking in views of the famed Manhattan skyline.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Close to City Centre

Where is it

West 63rd Street, close to Central Park and Columbus Circle. Transfer time from John F. Kennedy International Airport: 1 hour.

Hotel information

426 rooms on 11 floors in 1 building with 4 lifts. All rooms with air-conditioning, flatscreen TV, WiFi access*, safe, bathrobes and hairdryer. Standard Queen Rooms are 191 sq ft with 1 queen-size bed, sleeping maximum 2 adults.

Superior King Rooms are slightly larger at 242 sq ft with either a city or quiet courtyard view with 1 king-size bed, sleeping maximum 2 adults.

Superior Double Double Rooms are also 242 sq ft with either a city or quiet courtyard view with 2 double beds, sleeping maximum 3 adults.

The Empire Rooftop (open for breakfast, brunch and drinks). P.J Clarke's (open for brunch, lunch and dinner). Lobby bar. Rooftop plunge pool (open May to September). 24-hour fitness centre. Concierge. Room service*. Laundry/dry-cleaning service*. Valet parking $60 plus tax, per day (payable locally, subject to change). Complimentary WiFi in public areas.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out ourSpecial Assistance page

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2782)
  • Very good (2503)
  • Average (1561)
  • Poor (903)
  • Terrible (715)
Image of the Tripadvisor rating Great location & extremely helpful concierge

Jan 7, 2022 kil a Montreux, Switzerland

We stayed at The Empire Hotel over New Year to celebrate the end of 2021 with my girlfriend. The hotel is in a great location with easy access to the Lincoln center. The only setback is the unreliable wifi making it difficult to navigate all the forms required to travel internationally. However, Abdellah at the concierge desk was extremely helpful… Read more
We stayed at The Empire Hotel over New Year to celebrate the end of 2021 with my girlfriend. The hotel is in a great location with easy access to the Lincoln center. The only setback is the unreliable wifi making it difficult to navigate all the forms required to travel internationally. However, Abdellah at the concierge desk was extremely helpful and helped us sort through the paperwork issues. Thank you very much to Abdellah for ensuring we could get all the forms done in time to catch our flight! Read less
Image of the Tripadvisor rating This is bloody terrible

Dec 24, 2021 Bossyreviewer

When you first enter in the lobby it’s lovely and the staff are very friendly but as soon as you go to your room there’s where its bad the paint on the wall is peeling and its really dark the air conditioning has a knob what you turn its not modern at all and the bathroom’s door paint is peeling up I will never stay in this hotel anymore.
Image of the Tripadvisor rating Best stay ever

Dec 24, 2021 Lizlanc77

From check in to check out we had the best stay ever and if we should ever be fortunate enough to return to New York again, we’ll be returning to this hotel. I’m not sure why anyone could have anything negative to say. On check in, luis was the friendliest most welcoming guy. Housekeeping were the best with clean towels and a tidy every day. The… Read more
From check in to check out we had the best stay ever and if we should ever be fortunate enough to return to New York again, we’ll be returning to this hotel. I’m not sure why anyone could have anything negative to say. On check in, luis was the friendliest most welcoming guy. Housekeeping were the best with clean towels and a tidy every day. The young man on the door was so friendly and helped us with directions. The hotel itself is spotless and my husband my little girl and myself all slept so well in the comfortable beds. The location of the hotel is amazing, so near to so many attractions and the subway only a short walk to use to see things further away. Thankyou to all of the staff for taking such good care of us. Read less
Image of the Tripadvisor rating Courteous staff, great location, comfortable rooms

Dec 22, 2021 David D Simsbury, Connecticut

The Empire will treat you well. Luis took care of us when we arrived. The rooms are modernized and comfortable. The pool deck looks great for the warmer months. It's well located next to the Opera House near Central Park and Times Square.
Image of the Tripadvisor rating Empire hotel is not worth $100 much less $350 a night

Dec 19, 2021 saracI1122ZN Fort Lauderdale, Florida

I went to the NYC with my mom and sister and stayed at the Empire hotel. This was deemed a 4 star hotel..it deserves 1! The lobby and front desk staff were lovely and the location is great but that’s where the compliments end. The rooms are super small and dark. The lighting was terrible. Our showers were luke warm at best the entire 3 days. The… Read more
I went to the NYC with my mom and sister and stayed at the Empire hotel. This was deemed a 4 star hotel..it deserves 1! The lobby and front desk staff were lovely and the location is great but that’s where the compliments end. The rooms are super small and dark. The lighting was terrible. Our showers were luke warm at best the entire 3 days. The bathroom was only big enough for 1 person to enter at a time. The beds were double not queen. The air conditioner/ heater was an old unit with a dial and though we had the temperature at the lowest setting it was still really hot in the room. The blind in the room on the one window randomly fell so it was all the way down and it was so old it didn’t go back up. The furniture is all really old. One of our lamps looked like it would fall over at any minute. There is no closet space whatsoever and no drawers . The closet contained a mini fridge with a safe on top of it. We had a hairdryer that did not work. There is no coffee in the hotel at all. The gym was closed due to Covid . There was a bar and restaurant on the lobby floor that was closed. The only food available was at the rooftop bar. On our one excursion to the roof top bar one of the elevators was stopped because people were stuck in it and it took a long time for them to find someone with a key to get them out. I would obviously never stay here again and tell anyone thinking of staying to look anywhere else. Read less