Crowne Plaza Times Square

Midtown, New York

The hotel

The Crowne Plaza Times Square is one of the places to stay in New York with cutting-edge design very much the order of the day! To keep in the peak of health, pay a visit or two to the hotel’s fitness centre. Run by the New York Sports Club with indoor lap pool, steam rooms, saunas and state-of-the-art gym equipment. After you’ve worked up an appetite, head to Brasserie 1605 for succulent seafood or a sizzling steak. One of Times Square’s best restaurants, it's right on the premises so you don’t have to venture far! For pre and post dinner drinks, Broadway 49 Bar and Lounge offers an extraordinary selection of whiskies – unmatched in the city – plus some delicious signature cocktails. Intimate and cosy, it’s a great place to catch that New York vibe!

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access

Where is it

In the heart of Times Square, 4 blocks from Radio City Music Hall and 5 blocks from the Rockefeller Centre and 5th Avenue Shopping. Central Park is 1 mile away. Transfer time from John F. Kennedy International Airport: 40 minutes.

Hotel information

795 rooms. All with air-conditioning, 37" high-definition flat panel TV with pay-per-view films and video games, complimentary WiFi, alarm clock with CD player, tea/coffee maker, safe, hairdryer, iron and board. Traditional Rooms are 323 sq ft and feature views of the NYC skyline, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults.

Times Square View Rooms are also 323 sq ft and overlook Times Square with 2 double beds or 1 king-size bed, sleeping maximum 4 adults.

Brasserie 1605 (American fare, open for breakfast and lunch). Broadway 49 Bar and Lounge. Health club with gym, exercise classes* and lap pool. Room service*. Laundry/dry-cleaning service*. Complimentary WiFi. Self-parking and valet-parking available*.

This hotel has a resort fee of $35 plus tax per room, per day (payable locally, subject to change).

Resort fee includes the following - Two drinks vouchers (for beer or wine) upon arrival - Complimentary local and International calls - Complimentary use of the Health Club on-site - Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival. Please note: the room type you are booking will either be 'inclusive' of resort/facility fee or 'exclusive' of resort/facility fee. If the room type states it is​ 'inclusive' of the fee, you will not need to pay this locally. If it is 'exclusive' or not mentioned, it will need to be paid locally.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 21 years and over in each room at check-in

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5639)
  • Very good (3957)
  • Average (1378)
  • Poor (538)
  • Terrible (467)
Image of the Tripadvisor rating Awful Customer service

Jul 18, 2021 Navigator63081119358 Edinburgh, United Kingdom

We booked this hotel as a treat for our 20th wedding anniversary in July 2020. Obviously we booked several months in advance. My husband is a Crowne Plaza loyalty member. When our trip was cancelled due to COVID we received our refund for flights within 90 days and we are still waiting for our hotel refund of £1500 more than a year later. My… Read more
We booked this hotel as a treat for our 20th wedding anniversary in July 2020. Obviously we booked several months in advance. My husband is a Crowne Plaza loyalty member. When our trip was cancelled due to COVID we received our refund for flights within 90 days and we are still waiting for our hotel refund of £1500 more than a year later. My husband has rung numerous times and been told we would have to wait until the hotel reopened. Now it appears from reviews it has reopened but still no sign of our refund! Utterly disgusted with Crowne Plaza and will not be using again, having stayed in many Crowne Plazas previously. Read less
Image of the Tripadvisor rating NYC is back!

May 2, 2021 Paradise27255220622 New York City, New York

I was in NYC with some friends for the first time since Covid and decided to stay at the Crowne Plaza. We had a great experience! I was nervous abt being back in the city but Times Square was great! I felt like it was coming back to life! The energy was great, we had beautiful weather and people were out enjoying the outdoor dinning and walking… Read more
I was in NYC with some friends for the first time since Covid and decided to stay at the Crowne Plaza. We had a great experience! I was nervous abt being back in the city but Times Square was great! I felt like it was coming back to life! The energy was great, we had beautiful weather and people were out enjoying the outdoor dinning and walking around. The hotel did a great job at making sure they clearly shared their coronavirus protocol which was great and really alleviated my concerns. We had a great weekend in the city and i look forward to being back again soon! Read less
Image of the Tripadvisor rating Worst customer service! (still waiting for refund after a year)

May 2, 2021 Journey15089658233 London, United Kingdom

WORST customer service I have ever experienced!!!! I booked 2 rooms for 3 nights costing £2923.28 for 26/7/20, it was cancelled by the hotel due to COVID. I only found this out by calling them and was told they would be in touch about the refund. They never contacted me. I made contact with the manger on 5 different occasions and was told he did… Read more
WORST customer service I have ever experienced!!!! I booked 2 rooms for 3 nights costing £2923.28 for 26/7/20, it was cancelled by the hotel due to COVID. I only found this out by calling them and was told they would be in touch about the refund. They never contacted me. I made contact with the manger on 5 different occasions and was told he did not know when the hotel would be able to refund my money. The last email I sent to Crowne Plaza was 11/10/20 and so I contacted IHG in January 2021 and they said they would contact the hotel and see what the situation was and they was told, the hotel was closed and my refund could not be dealt with until the hotel re opens in Apri 2021. I sent an email to the manger again a few days ago and no reply. I am baffled as to why this big chain of hotels can’t give out refunds and small company’s have done so already. We are all struggling at the moment and this wealthy hotel is holding back my much needed money. SO DISAPPOINTED! Warren & Emma London- England Read less
Image of the Tripadvisor rating The best service of any hotel I have ever stayed in!

May 1, 2021 Q7941LCmichaelw Edmonton, Canada

My wife and I have stayed there every February for the past several years (except 2021). This hotel is always very clean and the service is out of this world! A young man by the name of Tofael, who works as a server, always remembers us from our previous stay (12 months prior!) and goes out of his way to say hello and look after us. We always… Read more
My wife and I have stayed there every February for the past several years (except 2021). This hotel is always very clean and the service is out of this world! A young man by the name of Tofael, who works as a server, always remembers us from our previous stay (12 months prior!) and goes out of his way to say hello and look after us. We always look forward to seeing him on our NYC trip. I hope he is well. We highly recommend this hotel for the service alone....but honestly it is ideally situated in the center of all that is great about NYC. Read less
Image of the Tripadvisor rating Closed Down, no notice!

Apr 24, 2021 X1099LFashleys

I’m a Platinum Elite member and IHG booked me at the Crowne Plaza Times Square using my annual free night on 9/20/20. Arrive on 4/23 only to find out the hotel has been closed since May 2020. I received a “check in” confirmation two days prior to my stay and spoke with an IHG representative on the phone about my upcoming stay. IHG Customer service… Read more
I’m a Platinum Elite member and IHG booked me at the Crowne Plaza Times Square using my annual free night on 9/20/20. Arrive on 4/23 only to find out the hotel has been closed since May 2020. I received a “check in” confirmation two days prior to my stay and spoke with an IHG representative on the phone about my upcoming stay. IHG Customer service was a complete joke and said Crowne Plaza should have canceled my night stay. I couldn’t even get my free annual night back for my inconvenience. A mere inconvenience is finding out your hotel is closed weeks before your stay not when you show up after making the 4 hour drive with children. Shame on you, IHG hotel group! Marriot can have my business! Read less