Crowne Plaza Times Square

Midtown, New York

The hotel

The Crowne Plaza Times Square is one of the places to stay in New York with cutting-edge design very much the order of the day! To keep in the peak of health, pay a visit or two to the hotel’s fitness centre. Run by the New York Sports Club with indoor lap pool, steam rooms, saunas and state-of-the-art gym equipment. After you’ve worked up an appetite, head to Brasserie 1605 for succulent seafood or a sizzling steak. One of Times Square’s best restaurants, it's right on the premises so you don’t have to venture far! For pre and post dinner drinks, Broadway 49 Bar and Lounge offers an extraordinary selection of whiskies – unmatched in the city – plus some delicious signature cocktails. Intimate and cosy, it’s a great place to catch that New York vibe!

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access

Where is it

In the heart of Times Square, 4 blocks from Radio City Music Hall and 5 blocks from the Rockefeller Centre and 5th Avenue Shopping. Central Park is 1 mile away. Transfer time from John F. Kennedy International Airport: 40 minutes.

Hotel information

795 rooms. All with air-conditioning, 37" high-definition flat panel TV with pay-per-view films and video games, complimentary WiFi, alarm clock with CD player, tea/coffee maker, safe, hairdryer, iron and board. Traditional Rooms are 323 sq ft and feature views of the NYC skyline, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults.

Times Square View Rooms are also 323 sq ft and overlook Times Square with 2 double beds or 1 king-size bed, sleeping maximum 4 adults.

Brasserie 1605 (American fare, open for breakfast and lunch). Broadway 49 Bar and Lounge. Health club with gym, exercise classes* and lap pool. Room service*. Laundry/dry-cleaning service*. Complimentary WiFi. Self-parking and valet-parking available*.

This hotel has a resort fee of $35 plus tax per room, per day (payable locally, subject to change).

Resort fee includes the following - Two drinks vouchers (for beer or wine) upon arrival - Complimentary local and International calls - Complimentary use of the Health Club on-site - Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival. Please note: the room type you are booking will either be 'inclusive' of resort/facility fee or 'exclusive' of resort/facility fee. If the room type states it is​ 'inclusive' of the fee, you will not need to pay this locally. If it is 'exclusive' or not mentioned, it will need to be paid locally.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 21 years and over in each room at check-in

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5639)
  • Very good (3957)
  • Average (1380)
  • Poor (538)
  • Terrible (465)
Image of the Tripadvisor rating Refund

Mar 24, 2021 Vivienne P Miami, Florida

I have been attempting to get a refund from this hotel since May 2020. I had left multiple messages for the billing department and never heard back from anyone. I therefore resolved to writing emails. I did get a reply back and was told they were awaiting funds, due July 10th, 2020, in order to process my refund. After that, the date kept on being… Read more
I have been attempting to get a refund from this hotel since May 2020. I had left multiple messages for the billing department and never heard back from anyone. I therefore resolved to writing emails. I did get a reply back and was told they were awaiting funds, due July 10th, 2020, in order to process my refund. After that, the date kept on being pushed back and, to date, have not received a refund. Not to mention, they are not even responding to my emails. I filed a complaint with the Better Business Bureau on March 9th, and just received information that the company (IHG) has not responded as of yet, but they do have until March 31, 2021. The customer service is horrible and I will never stay at this hotel and I urge others to consider another hotel when staying in New York City. Read less
Image of the Tripadvisor rating Worst Customer Service

Mar 11, 2021 jennifersC3172JO

I will never stay at a Crowne Plaza ever again! I had a reservation to stay at this hotel July 2020. I tried for months to get a refund because of COVID and was told no. I decided to make one last call to see if I could get a refund and was told that the hotel wasn't even open and wouldn't be open when I was planning on staying. I was told… Read more
I will never stay at a Crowne Plaza ever again! I had a reservation to stay at this hotel July 2020. I tried for months to get a refund because of COVID and was told no. I decided to make one last call to see if I could get a refund and was told that the hotel wasn't even open and wouldn't be open when I was planning on staying. I was told that I would get a refund by October. The first problem is that it's ridiculous that no one told me the hotel was closed. What if I didn't call and decided to make the trip? The second problem is that I still haven't received a refund. I was told that they have to wait for funding. They apparently are spending more money than they have. What they are doing can't be legal! I paid for something that Crowne Plaza couldn't provide because they were closed. Don't waste your money because if you have an issue, you will never receive your money! Read less
Image of the Tripadvisor rating Cancelled holiday

Feb 11, 2021 Beattie2114

Reservation cancelled in April 2020 due to covid. Was told refund with 90 days. 10 months on and still awaiting refund. Shocking customer services. Multiple different excuses. Had other trips cancelled and have had no problems getting refunds. Worst company I have ever dealt with
Image of the Tripadvisor rating GREAT VIEW!

Feb 7, 2021 BDMom United States

My teenage daughter and I stayed here in February 2019 and not March 2020 (TA doesn't allow a poster to choose a month and year that's more than a year ago). I've been to NYC many times, and my daughter had been a couple of times prior to this trip; however, I've never chosen a hotel in Times Square before. Since our trip was focused on seeing a… Read more
My teenage daughter and I stayed here in February 2019 and not March 2020 (TA doesn't allow a poster to choose a month and year that's more than a year ago). I've been to NYC many times, and my daughter had been a couple of times prior to this trip; however, I've never chosen a hotel in Times Square before. Since our trip was focused on seeing a few Broadway shows, I decided to try this Crowne Plaza and used my points to pay for it. I received an email about a week or two before the stay that asked if I'd like to request an upgrade for an additional charge, and I quickly sent that in. I knew it wasn't guaranteed, and I wouldn't be charged if I didn't get the upgrade. We took a taxi from LGA to the hotel and arrived right around the stated check in time, and the line was LONG. It went pretty quickly until the group right in front of my daughter and me got to the desk. It was a group of 5 friends who were very upset that the hotel had lost their reservations. The front desk staff called a manager out to try and sort it, and it was discovered that they were at the wrong IHG property. Honestly, how does someone (let alone a group) take a taxi to the wrong hotel? I was very impressed with the front desk staff as they handled this very difficult group. Not once did they lose their smiles or tempers, and I didn't even see them roll their eyes once (as I was doing behind them). After that group was sent on their way to their correct NYC hotel, my daughter and I were able to check into our room. I was immediately thanked for being a Platinum, being so patient waiting, and told that I did receive my upgrade. The wonderful check in employee (I wish I remembered his name) told me that he was putting me in his favorite room that was eligible for the upgrade. He also gave me vouchers for free breakfasts each day for my daughter and me and A LOT of drink vouchers to make up for the inconvenience of standing behind that group. Our check in was quick, and I was very impressed with the entire staff that I encountered. They were very welcoming and a great asset to the Crowne Plaza. My daughter and I went up to our room, and we couldn't believe the view! We had a corner room with huge windows that overlooked Times Square, and my daughter's reaction was worth every dime I had spent on the upgrade (which was, I think, around $50 per night). She immediately claimed the bed that was closer to the windows and kept talking about how lucky we were to get this room. When we went downstairs to start walking around the city a bit, we stopped by the front desk to thank the gentleman who checked us in. He was thrilled that we loved the room, and I'm sure he'll never know that for my daughter, it made her birthday trip even more magical (she still mentions our room 2 years later). We did have breakfast in the hotel every morning, and the buffet was wonderful. Also (since I had so many drink coupons), my daughter and I visited the bar area a few times (she ordered her Sprite, and I ordered my lager), and all of those employees were great and engaging. The beds were very comfortable, and the room (aside from the fantastic view) was wonderful. If you're in NYC once Broadway opens again and this hotel does, too, I wouldn't hesitate to stay here. I do hope, however, that IHG investigates exactly what has gone wrong with refunding so many guests' deposits. At the end of the day, it impacts how travelers view the IHG brand. Read less
Image of the Tripadvisor rating False advertising - So much deceived

Feb 7, 2021 855thierryd Hannut, Belgium

So much deceived by the false advertising around this hotel, and from the IHG group. I booked for a stay in June 2020. I had to cancel in April 20 due to the Covid crisis and I was promised to get a refund, inline with the advertising on the IHG group (mother company of Crowne Plaza). After a lot of reminders I still got no refund as of Feb21.