Crowne Plaza Times Square

Midtown, New York

The hotel

The Crowne Plaza Times Square is one of the places to stay in New York with cutting-edge design very much the order of the day! To keep in the peak of health, pay a visit or two to the hotel’s fitness centre. Run by the New York Sports Club with indoor lap pool, steam rooms, saunas and state-of-the-art gym equipment. After you’ve worked up an appetite, head to Brasserie 1605 for succulent seafood or a sizzling steak. One of Times Square’s best restaurants, it's right on the premises so you don’t have to venture far! For pre and post dinner drinks, Broadway 49 Bar and Lounge offers an extraordinary selection of whiskies – unmatched in the city – plus some delicious signature cocktails. Intimate and cosy, it’s a great place to catch that New York vibe!

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access

Where is it

In the heart of Times Square, 4 blocks from Radio City Music Hall and 5 blocks from the Rockefeller Centre and 5th Avenue Shopping. Central Park is 1 mile away. Transfer time from John F. Kennedy International Airport: 40 minutes.

Hotel information

795 rooms. All with air-conditioning, 37" high-definition flat panel TV with pay-per-view films and video games, complimentary WiFi, alarm clock with CD player, tea/coffee maker, safe, hairdryer, iron and board. Traditional Rooms are 323 sq ft and feature views of the NYC skyline, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults.

Times Square View Rooms are also 323 sq ft and overlook Times Square with 2 double beds or 1 king-size bed, sleeping maximum 4 adults.

Brasserie 1605 (American fare, open for breakfast and lunch). Broadway 49 Bar and Lounge. Health club with gym, exercise classes* and lap pool. Room service*. Laundry/dry-cleaning service*. Complimentary WiFi. Self-parking and valet-parking available*.

This hotel has a resort fee of $35 plus tax per room, per day (payable locally, subject to change).

Resort fee includes the following - Two drinks vouchers (for beer or wine) upon arrival - Complimentary local and International calls - Complimentary use of the Health Club on-site - Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival. Please note: the room type you are booking will either be 'inclusive' of resort/facility fee or 'exclusive' of resort/facility fee. If the room type states it is​ 'inclusive' of the fee, you will not need to pay this locally. If it is 'exclusive' or not mentioned, it will need to be paid locally.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 21 years and over in each room at check-in

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5633)
  • Very good (3954)
  • Average (1380)
  • Poor (538)
  • Terrible (447)
Image of the Tripadvisor rating Lost property

May 21, 2020 ValentinoGasperato

I stayed at Crowne Plaza in February 2020 for 4 nights with my teenagers. Stupidly I left my purse in the safe ( totally my fault). I contacted the hotel upon my return home asking if my purse was handed it as it was in the safe. I completed an online form and submitted. I have not heard anything from the Crowne since submitting the form so… Read more
I stayed at Crowne Plaza in February 2020 for 4 nights with my teenagers. Stupidly I left my purse in the safe ( totally my fault). I contacted the hotel upon my return home asking if my purse was handed it as it was in the safe. I completed an online form and submitted. I have not heard anything from the Crowne since submitting the form so really disappointed. My fault for leaving my purse and English cash but it would not hurt for a response. Poor customer service. Read less
Image of the Tripadvisor rating New York City trip

May 18, 2020 Jmhuskie Cherry Valley, Illinois

Great hotel, great location, walking distance to Times Square, Broadway, a Dunkin Donuts, M&M's World, Hershey World, and several Subway Stations! Very nice fitness center too! People were friendly, place was clean! Line of taxis right outside the hotel!
Image of the Tripadvisor rating Horrible Customer Service and outright lies

May 17, 2020 rpopp773 Chicago, Illinois

I’ve stayed at this hotel several times. Due to COVID I had to cancel my trip, after receiving an email stating they would refund me my full amount due to the circumstances. That was on March 15. I was told it takes up to 2 weeks. No Refund. I contacted them and they said 21 days 21 days passed no refund. I contacted them. They said 6-8… Read more
I’ve stayed at this hotel several times. Due to COVID I had to cancel my trip, after receiving an email stating they would refund me my full amount due to the circumstances. That was on March 15. I was told it takes up to 2 weeks. No Refund. I contacted them and they said 21 days 21 days passed no refund. I contacted them. They said 6-8 weeks. No refund. I contacted them, they said by May 15. On May 15, I contacted them again and they said it’d be another 90 days. No one clearly knows what they are doing. I can’t get anyone to call back, even after leaving several messages. E-mail responses are just basically form letters that don’t address why I was told several lies. One even had my name misspelled. I understand we are all dealing with a lot right now, as a matter of fact, I’ve been under stay at home orders since early March and have been working from home processing refunds for my job. To be told I would be refunded, then lied to as they kept moving the date shows they do not value customers. I will never stay here again, which is sad as I enjoyed the hotel for the most part. Read less
Image of the Tripadvisor rating Nice hotel in a great location

Apr 29, 2020 Michelle W Adelaide, Australia

The Crowne Plaza is a very nice hotel with reasonably sized rooms. The staff were polite and friendly. The breakfast wasn't the best but it was ok. The location was perfect, 1 block from time-square, brilliant. The only disappoint aspect was when we took our luggage downstairs to get a cab to the airport we were offer the hotel van which we… Read more
The Crowne Plaza is a very nice hotel with reasonably sized rooms. The staff were polite and friendly. The breakfast wasn't the best but it was ok. The location was perfect, 1 block from time-square, brilliant. The only disappoint aspect was when we took our luggage downstairs to get a cab to the airport we were offer the hotel van which we declined due to the price and were then told to walk out to the street find our own cab. Read less
Image of the Tripadvisor rating Auntie/Niece Trip

Apr 21, 2020 jeanaA3502ED Manhattan Beach, Minnesota

I took my 13 year old niece to NYC for her birthday. The hotel was just what we needed. The room was spacious by NYC standards. The room was a little worn, but nothing that should prevent one from staying there. We were upgraded to a higher floor upon arrival and given food and drink vouchers for everyday of our stay. Staff was very friendly and… Read more
I took my 13 year old niece to NYC for her birthday. The hotel was just what we needed. The room was spacious by NYC standards. The room was a little worn, but nothing that should prevent one from staying there. We were upgraded to a higher floor upon arrival and given food and drink vouchers for everyday of our stay. Staff was very friendly and helpful. Can’t beat the location. Because COVID was just starting to shut things down during our trip, we spent a lot of time in the room and we were very comfortable watching tv (love their TVs so we could watch our own streaming apps). My only complaint would be that you can’t control the room temperature. I like a cool room to sleep and I woke up hot every night. Read less