Grand Hyatt New York

Midtown, New York

The hotel

This grand hotel has a breathtaking atrium with an infinity water fountain, and a fine choice of dining and drinking - watch the city go by from the New York Central Bar & Kitchen. There's a great buzz about this area. Make stunning Grand Central Terminal your first sightseeing stop (there are several lovely restaurants in there, too).

Amenities

  • Bar
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Close to City Centre
  • Restaurant

Where is it

On 42nd Street at Park Avenue in Midtown Manhattan, connected to Grand Central Terminal and across the street from the Chrysler Building. 1-block walk to subway.

Hotel information

1,305 rooms on 34 floors in 1 building. All with air-conditioning, TV, safety deposit box and iron and board. Standard Rooms are 280-300 sq ft with 1 queen-size bed, sleeping max 2 adults.

Grand King Rooms are 280-300 sq ft with 1 king-size bed, sleeping max 2 adults.

Grand Double Double Rooms are also 280-300 sq ft with 2 double beds, sleeping max 4 adults or 2 adults and 2 children.

Deluxe Rooms are 300-350 sq ft with 1 king-size bed or 2 double beds, sleeping max 4 adults.

City View Rooms are 325 sq ft and offer views of the cityscape with 1 king-size bed or 2 double beds, sleeping max 4 adults.

Grand Club Rooms are 310 sq ft and offer additional club benefits with 1 king-size bed or 2 double beds, sleeping max 4 adults. Club Rooms offer the following complimentary benefits: Continental breakfast, afternoon tea and pastries, evening hors d' oeuvres and late night snacks.

New York Central (open for breakfast, lunch, dinner and brunch at weekends). The Lounge at New York Central (light bites in the afternoon, and full menu for dinner). Market (24-hour Grab 'n' Go cafe). 24-hour fitness centre. In-room spa services*. Room service*. Complimentary WiFi.

One person must be aged 18 years and over in each room.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3229)
  • Very good (3550)
  • Average (2193)
  • Poor (1068)
  • Terrible (765)
Image of the Tripadvisor rating Another great stay, perfect location, great relative value

May 20, 2019 scrank Sydney, Australia

Must have been my seventh time staying at the Grand Hyatt in New York. Always seem to return here for the fantastic location and good value compared to other similar high end hotels in the city. A big thank you to Nisha J. Who was able to sort out a very minor issue swiftly and with a smile. See you next time! Cheers, Scott Crank
Image of the Tripadvisor rating Poor compared to Grand Hyatt standard.

May 19, 2019 Passenger29330085896 Singapore, Singapore

I’ve stayed at so many grand hyatt’s Worldwide and this one on probably 50+ occasions for work. It progressively has got worse over the last 12 years. Despite their nice renovation in the lobby, the staff at check have on many occasions been quite unhelpful, the cleaning below adequate (bins not emptied for days). You feel like you’re… Read more
I’ve stayed at so many grand hyatt’s Worldwide and this one on probably 50+ occasions for work. It progressively has got worse over the last 12 years. Despite their nice renovation in the lobby, the staff at check have on many occasions been quite unhelpful, the cleaning below adequate (bins not emptied for days). You feel like you’re inconveniencing staff when you ask for help or to resolve something minor. Maybe I’ve been spoilt by other grand Hyatt’s, but i recommend the NYC management visiting the branch’s in Hong Kong, singapore, Melbourne as examples, and gaining a feel for what image the brand has, to see how you’re damaging New York’s. Read less
Image of the Tripadvisor rating Nice Room shocking customer service

May 19, 2019 marantall Nottingham, United Kingdom

So I’m currently writing this review from my room in the Grand Hyatt, Firstly the pro’s great location, nice room (Deluxe King) great customer convenience with check out via your TV remote, great selection of cable channels and on demand movies. However this has soured due to the complete lack of customer service check was terrible, the guy… Read more
So I’m currently writing this review from my room in the Grand Hyatt, Firstly the pro’s great location, nice room (Deluxe King) great customer convenience with check out via your TV remote, great selection of cable channels and on demand movies. However this has soured due to the complete lack of customer service check was terrible, the guy checking us in was disinterested didn’t really speak and just put his hand out for my credit card, no sir may I have your credit card for preauthorisation of incidentals just a rude demand via a hand gesture!! This continued the morning after when my fiancée found the hairdryer was broken not a big deal and easily fixed you would think however three phone calls (one where the one call was just put down) and a visit to the from the desk still didn’t result in a hairdryer being provided, I’ve been to NY twice before and every time before the hotel staying went above and beyond maybe I thought with the hotel being a “Grand Hyatt” their customer service would be on point clearly not. Read less
Image of the Tripadvisor rating Great stay

May 18, 2019 Safari44389163063

My first stay. Top notch room and service. Great exercise room. Staff were helpful! I plan to make the Grand Hyatt my new NYC destination. Great combination of value and bang-for-the-buck. Thank you for the room upgrade, and for the voucher!!
Image of the Tripadvisor rating Not so grand Hyatt

May 18, 2019 Iopbeachfoodie Mount Pleasant, South Carolina

In town for a wedding and stayed here. We would not stay here again. The rooms are a bit tired. Additionally the sink was clogged, the shower door leaked and no make up mirror, qtips or coffee maker. We were able to check in early which was helpful since we had dress clothes that we wanted to hang up.