Grand Hyatt New York

Midtown, New York

The hotel

This grand hotel has a breathtaking atrium with an infinity water fountain, and a fine choice of dining and drinking - watch the city go by from the New York Central Bar & Kitchen. There's a great buzz about this area. Make stunning Grand Central Terminal your first sightseeing stop (there are several lovely restaurants in there, too).

Amenities

  • Bar
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Close to City Centre
  • Restaurant

Where is it

On 42nd Street at Park Avenue in Midtown Manhattan, connected to Grand Central Terminal and across the street from the Chrysler Building. 1-block walk to subway.

Hotel information

1,305 rooms on 34 floors in 1 building. All with air-conditioning, TV, safety deposit box and iron and board. Standard Rooms are 280-300 sq ft with 1 queen-size bed, sleeping max 2 adults.

Grand King Rooms are 280-300 sq ft with 1 king-size bed, sleeping max 2 adults.

Grand Double Double Rooms are also 280-300 sq ft with 2 double beds, sleeping max 4 adults or 2 adults and 2 children.

Deluxe Rooms are 300-350 sq ft with 1 king-size bed or 2 double beds, sleeping max 4 adults.

City View Rooms are 325 sq ft and offer views of the cityscape with 1 king-size bed or 2 double beds, sleeping max 4 adults.

Grand Club Rooms are 310 sq ft and offer additional club benefits with 1 king-size bed or 2 double beds, sleeping max 4 adults. Club Rooms offer the following complimentary benefits: Continental breakfast, afternoon tea and pastries, evening hors d' oeuvres and late night snacks.

New York Central (open for breakfast, lunch, dinner and brunch at weekends). The Lounge at New York Central (light bites in the afternoon, and full menu for dinner). Market (24-hour Grab 'n' Go cafe). 24-hour fitness centre. In-room spa services*. Room service*. Complimentary WiFi.

One person must be aged 18 years and over in each room.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3296)
  • Very good (3607)
  • Average (2233)
  • Poor (1103)
  • Terrible (815)
Image of the Tripadvisor rating Good location in the city

Jul 22, 2019 Michel B

I am disapointed by the room accomodation, no coffe machine in room, no coffe in lobby, only 1 restaurant. During my stay of 3 nights i was awake many times by the noise they make on next room, I must knock many time on wall to try to sleep! Insulation is very poor. The food was good, little too expensive. The staff was very nice and very helpful.
Image of the Tripadvisor rating Grand Hyatt nyc

Jul 22, 2019 db201977

The location is excellent. But the customer service even before our stay was horrendous. Prior to this day tried to upgrade our accommodations. And the staff said that nothing could be done upon arrival had to move again because the air conditioner wasn’t working.
Image of the Tripadvisor rating Grand Hyatt New York - Tremaine Dance Competition and Convention

Jul 22, 2019 Escape759646

Overall stay was great! We were there for a Dance Convention and Competition. All of the staff members were very courteous. Room and bathrooms were clean. The most surprising moment was when we were told that our room was not ready and then in a couple of hours I received a call saying that it was ready. I was very impressed.
Image of the Tripadvisor rating Broken everything!

Jul 22, 2019 leslitauber Sarasota, Florida

I spent hours out of my two first free days before conference trying to get things in my room fixed - including a water leak that soaked the carpet. Had to change rooms on Day 2 and the same things (except leak) were broken!!!
Image of the Tripadvisor rating Great location, no customer service

Jul 22, 2019 marita13 Santiago, Chile

The location is the only thing that this hotel has. The staff was unfriendly inattentive We had a room that reeked of urine and were told it would be taken care of. Well it was not. The hotel charges all different types of additional taxes, there is a new 30 dollar ya. That they added.