Grand Hyatt New York

Midtown, New York

Hotel rating
Trip advisor rating: 3.5 Based on 10537 reviews

The hotel

This grand hotel has a breathtaking atrium with an infinity water fountain, and a fine choice of dining and drinking - watch the city go by from the New York Central Bar & Kitchen. There's a great buzz about this area. Make stunning Grand Central Terminal your first sightseeing stop (there are several lovely restaurants in there, too).

Amenities

  • Bar
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Close to City Centre
  • Restaurant

Where is it

On 42nd Street at Park Avenue in Midtown Manhattan, connected to Grand Central Terminal and across the street from the Chrysler Building. 1-block walk to subway.

Hotel information

1,305 rooms on 34 floors in 1 building. All with air-conditioning, TV, safety deposit box and iron and board. Standard Rooms are 280-300 sq ft with 1 queen-size bed, sleeping max 2 adults.

Grand King Rooms are 280-300 sq ft with 1 king-size bed, sleeping max 2 adults.

Grand Double Double Rooms are also 280-300 sq ft with 2 double beds, sleeping max 4 adults or 2 adults and 2 children.

Deluxe Rooms are 300-350 sq ft with 1 king-size bed or 2 double beds, sleeping max 4 adults.

City View Rooms are 325 sq ft and offer views of the cityscape with 1 king-size bed or 2 double beds, sleeping max 4 adults.

Grand Club Rooms are 310 sq ft and offer additional club benefits with 1 king-size bed or 2 double beds, sleeping max 4 adults. Club Rooms offer the following complimentary benefits: Continental breakfast, afternoon tea and pastries, evening hors d' oeuvres and late night snacks.

New York Central Bar & Kitchen. Market (24-hour Grab 'n' Go cafe). Room service* (7 days a week; 6.30am-10.30am and 6:00pm-10:00pm). 24-hour fitness centre.

One person must be aged 18 years and over in each room.

*Denotes local charge.

Trip advisor rating: 3.5 Based on 10537 reviews

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3159)
  • Very good (3486)
  • Average (2144)
  • Poor (1024)
  • Terrible (724)
Image of the Tripadvisor rating Convenience to Grand Central and all of NYC

Feb 19, 2019 CarolynBryant Gatlinburg, Tennessee

If you need a centrally located hotel, this will work. Bei Pei at the front desk is very knowledgeable, helpful, friendly. The 16 line of rooms with the view of the Chrysler building are apparently more spacious and the layout worked for us. Tip, if you want to see the Chrysler stay higher than 25th floor!!!
Image of the Tripadvisor rating Disgusting

Feb 19, 2019 mintoci40

Horrible and disappointing. Need a face lift looks like a motel inside the rooms. Cracked mirrors and lamps. Holes in the sink, the linens had black spots. Very dirty, the heat was not working felt cold in the room.
Image of the Tripadvisor rating Going down hill

Feb 19, 2019 Venture55510071742 Minneapolis, Minnesota

Room was dusty. I kept heater at 80F and it was still freezing cold. Two elevators were broken for the entire 10 nights I was there. Food is overpriced and comes in a to-go box (it used to be on a cart with lids and it felt like an experience). Food orders still get messed up. The Cobb salad and bottled water is nearly $50. The best food I ate was… Read more
Room was dusty. I kept heater at 80F and it was still freezing cold. Two elevators were broken for the entire 10 nights I was there. Food is overpriced and comes in a to-go box (it used to be on a cart with lids and it felt like an experience). Food orders still get messed up. The Cobb salad and bottled water is nearly $50. The best food I ate was the $6 chicken fingers in the Market for a lunch. Can't beat the location, though. Read less
Image of the Tripadvisor rating Fourth Visit-Still a Great Option in NYC

Feb 19, 2019 travelingfoodiefam virginia

Our family (husband/wife/teen daughters) have stayed here each year for the past 4 years-with club amenities- to celebrate our daughter’s birthday. Location is perfect right at Grand Central Station. Many rooms have been re-done, and are spacious for NYC standards. Check in/out was quick as was the new text option to retrieve our valeted car. … Read more
Our family (husband/wife/teen daughters) have stayed here each year for the past 4 years-with club amenities- to celebrate our daughter’s birthday. Location is perfect right at Grand Central Station. Many rooms have been re-done, and are spacious for NYC standards. Check in/out was quick as was the new text option to retrieve our valeted car. Club Breakfast is the same each day...but has nice options...The Club Sunday night dinner is always a highlight with lump crab salad. Less young children were noted this time in the club...which was a plus...as prior years had under 5’s helping themselves to the food with their bare hands with no supervision. A sign and reminder when you come in that children are to be guardian supervised at all times would be much appreciated. Read less
Image of the Tripadvisor rating Great location in the city

Feb 19, 2019 TravelGal22SWFlorida Cape Coral, Florida

We enjoyed our recent stay at the Grand Hyatt New York. You really can't beat the location as it is adjacent to Grand Central Station. Walking to Times Central and theaters. was easy as well. The hotel gave us an early check-in and the entire staff was wonderful. Our room was clean. Looking forward to our next stay!