Park Lane Hotel New York

Midtown, New York

The hotel

A benchmark for luxury Manhattan retreats, Park Lane Hotel is old-world New York at its very best. It exudes a definite air of upmarket class, with its well-dressed frontage opening into a grand lobby. But it’s what is outside the hotel that first wows guests – as you’re staying right along Central Park, one of the city’s most iconic landmarks. The address also puts you just a New York minute from other attractions, like Times Square, Carnegie Hall, and Fifth Avenue. With a location like this, it’s no wonder the architect designed oversized picture windows. Behind them, treats include a complimentary 24-hour fitness centre, free WiFi, and dining and drinks at The Park Room Restaurant, Harry’s Bar, and Café on the Green.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Close to City Centre
  • Restaurant

Where is it

On Central Park South, between 5th Avenue and Avenue of the Americas. 5 blocks north of the Museum of Modern Art, 5 blocks west of Bloomingdale's, 3 blocks north of Trump Tower. Short walk to subway stop. Transfer time from JFK International Airport: 40 minutes.

Hotel information

628 rooms and 3 suites. All with air-conditioning, 42" flat-screen TV, WiFi access*, safe, iron and board and hairdryer. Executive City View Rooms are 312-357 sq ft overlooking Midtown Manhattan with 1 queen-size bed, sleeping maximum 2 adults.

Premier City View Rooms are 312–357 sq ft and have views of the city from the high floor location, with 1 queen-size bed, sleeping maximum 3 adults or 2 adults and 1 child (12 years and under) with a rollaway bed*.

Premier Partial View Rooms are 331 sq ft and are located on floors 30 through 46, with views of the skyline and partially of Central Park, with 1 queen-size bed, sleeping maximum 3 adults or 2 adults and 1 child (12 years and under) with a rollaway bed*.

Executive City View Rooms are 312–357 sq ft and are located on floors 5 through 29, with views of Midtown Manhattan, with 1 queen-size bed, sleeping maximum 3 adults or 2 adults and 1 child (12 years and under) with a rollaway bed*.

Executive Park View Rooms are 437 sq ft offering stunning views of Central Park, with 1 double bed, sleeping maximum 3 adults or 2 adults and 1 child (12 years and under) with a rollaway bed*.

Premier Park View Rooms are 437 sq ft and are located on floors 30 through 46, with a bird's-eye view of Central Park, Upper East and West Sides of Manhattan, with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 1 child (12 years and under) with a rollaway bed*.

Premier Park View Junior Suites are 485 sq ft and are located on floors 30 through 46, with a bird's-eye view of Central Park, Upper East and West Sides of Manhattan, with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 1 child (12 years and under) with a rollaway bed*.

Park Room Restaurant (open for breakfast and lunch). Harry's New York Bar & Grill (open for lunch and dinner). Café on the Green (breakfast pastries, gourmet sandwiches, artisan coffee and treat). 24-hour fitness centre. Room service*. Concierge. Laundry/dry-cleaning service*. Valet parking*.

This hotel has a resort fee of $40.16 per room, per day (inclusive of tax, payable locally, subject to change).

Resort fee includes use of the following amenities - $10 food and beverage credit per room, per night (to be used at any outlet within the hotel during stay) - High-speed wireless internet for up to 6 devices - All local, long distance and International phone calls - Unlimited use of the 24/7 fitness centre with treadmills, Peloton bikes, elliptical machines and weights - Unlimited use of the business centre - Luggage storage until 11:00pm - Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4053)
  • Very good (2957)
  • Average (1326)
  • Poor (652)
  • Terrible (456)
Image of the Tripadvisor rating Wanted to love it, but it’s a “Pass” on Park Lane...

Apr 11, 2021 melissapJ3002GA

I reserved a Park-View King suite for my partners birthday. I called in advance to request a room on a higher floor which was not honored upon arrival. There was also unsightly gray tape left all over the wall facing the park of which we have no idea why or what it was. Suite 1400 for your reference. Prior to coming I double-checked and I was told… Read more
I reserved a Park-View King suite for my partners birthday. I called in advance to request a room on a higher floor which was not honored upon arrival. There was also unsightly gray tape left all over the wall facing the park of which we have no idea why or what it was. Suite 1400 for your reference. Prior to coming I double-checked and I was told there would be bath robes in the suite which my partner loves. When I looked, none were provided. I called downstairs to request them and the line just rang and rang. No one was able to help nor did anyone pick up the phone for hours. Staff told us they are short staffed. That is not the guests concern and it was unprofessional. In addition, the room was 76 degrees the entire stay and AC was not working. I understand renovations and limitations due to COVID-19 but besides the park view, we received nothing in terms of customer service or satisfaction upon our first stay. Read less
Image of the Tripadvisor rating Disappointing

Mar 26, 2021 appzoloot

We arrived at the hotel earlier than check-in. Was informed that they do not hold luggages. No consideration noted. I understand the Covid issue, but as a hospitality business, there are ways to ensure safety while at the same time accommodating the needs of guests like luggage storage. Luggage holding is a crucial part of a hotel operation. This… Read more
We arrived at the hotel earlier than check-in. Was informed that they do not hold luggages. No consideration noted. I understand the Covid issue, but as a hospitality business, there are ways to ensure safety while at the same time accommodating the needs of guests like luggage storage. Luggage holding is a crucial part of a hotel operation. This information was not highlighted when we booked. The front desk was also rude and did not feel us welcomed at all. No, bell man was available either. Upon checking in, we were told there will be daily resort fees? I am trying to understand what I am paying for here. I asked the front desk about this and she told us to read the paper “it’s all there.” Upon checking in, we found that the room was lacking cleanliness and some serious update was necessary. First of all, our rate was not cheap and to have a room at that state was unacceptable. When I called the front desk to ask about the AC, the engineer came up and told us that the AC is not working. This was not disclosed during check in. The bathroom also smelled of smoke. The carpet, I am afraid to step on it without slippers. Please look at my photos. Honestly, Park Lane, if you choose to operate during these times, please do so with the standard of at least acceptable. Your rates doesn’t match what you offer and please help me understand the extra fees because if I’m paying this, I would at least expect that I will be comfortable in a room that I feel is sanitized and safe. Otherwise, please halt your operations until you can make your guest feel as though they chose to give their business at the right place and when you’re really ready. Read less
Image of the Tripadvisor rating Bad customer service

Mar 26, 2021 wendyl334 San Francisco, California

Arrived at check in, the hotel receptionist was extremely rude not welcoming. No time to explain anything to you. She hands you a piece of paper and just tells you to read it. They do not hold your luggage's here. This is the most simplest thing a hotel can offer as you arrive in early and needed to put your stuff down so you don't waste a day.… Read more
Arrived at check in, the hotel receptionist was extremely rude not welcoming. No time to explain anything to you. She hands you a piece of paper and just tells you to read it. They do not hold your luggage's here. This is the most simplest thing a hotel can offer as you arrive in early and needed to put your stuff down so you don't waste a day. They charge a resort fee and for what? Other hotels usually will hold your luggages and this can allow you to explore the city and not waste time. Instead this hotel leaves you stranded with all your personal belongings. We have gone to other hotels on this trip and everyone else was welcoming elsewhere. Read less
Image of the Tripadvisor rating Edita was great!

Mar 21, 2021 Steve777777 New York City, New York

I stayed at the Park Lane Hotel for the past few weeks and truly appreciate the service I received from Edita. She assisted me with my room reservation and provided excellent customer service throughout my stay. Thank you Edita!
Image of the Tripadvisor rating Not what you'd think

Mar 8, 2021 destryaj

Dirty rooms, not worth the price! Also, the valet wouldn't let us get something we left in the car and when we checked out and asked if we could leave the car, they said that wasn't allowed. But.... good location.