Not bad at all but does need some TLC
Oct 14, 2019 elliemrocks Birmingham, United Kingdom
We’d changed our booking to the Enclave after some feedback from a friend on where we’d originally planned to stay. We were a little concerned following some of the reviews but it was actually OK.
The good points:
Staff were lovely - Leo and Thomas on reception are so friendly and helpful and really wanted to make sure we had a comfortable stay.…
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We’d changed our booking to the Enclave after some feedback from a friend on where we’d originally planned to stay. We were a little concerned following some of the reviews but it was actually OK.
The good points:
Staff were lovely - Leo and Thomas on reception are so friendly and helpful and really wanted to make sure we had a comfortable stay. Derrick and Matteos were also great and had great time chatting to both.
The bar is nice - would recommend happy hour.
Location is excellent as very close to the trolley and lynx bus services which makes getting round without a car very easy.
The pools were well maintained and clean.
Buying the Enclave refillable mugs meant big savings on coffee and soft drinks.
Cleaning was excellent - did not recognise the room when we got back when we’d asked for cleaning.
Bed was actually very comfortable and slept really well.
Water pressure was really good in the shower.
The continental breakfast was basic but actually was ok and was more than enough for me and my husband each morning. Oddly enough there was better seating and more space where we had breakfast.
Food orders were ok - had a few things and they were not bad at all. Reasonably priced as well.
We were in Enclave 3 which was nice and quiet and had no problems with access and key cards.
Staff were quick to respond to problems. There was an incident where someone had smoked strong drugs one Saturday but the staff sorted it very quickly to make sure no one was bothered by the smell. When we found some bits missing from the room these were replaced very quickly as well.
Equipment such as the stove worked fine.
Not so good:
Updating is needed. The decor in our room was old, as was the sofa. The tap in the bath was also coming away from the wall. It may be in time updates are fully done but as it is a big site I do understand this will be an ongoing process.
TV channel guide in rooms would be a nice touch.
Air conditioning is very loud so if you are bothered by noise or a light sleeper you may struggle (we’d got used to it after a day or two).
The balcony on ground floor rooms are just a concrete step. The patio door also kept coming off its rail as well. We’d managed to fix it ourselves but really this should not happen.
Transport to parks needs a change in supplier. They were often late and close to full even early in the morning. Had to get a cab back one night from Disney as the number of people waiting for the 6pm bus was horrific (I doubt everyone got on). When we left in the cab at 6.15pm the bus had still not turned up.
Overall this is a good place to stay if you’re going to be at the parks all day, and the location is great. If you can accept some of the flaws you’ll be fine.
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