The Enclave Suites

Chose hotel as good location to Universal. Room was clean on arrival with plenty of towels but it’s very dated in its decoration. The painted bathroom but don’t remove advert on back of door just painted over its edges. The kitchen very old and list of what should be in cupboards didn’t match what was actually there. Couldn’t have air con on as so noisy. The free bus to Universal only ran 7.30am and 8.50am and you had to decide what time you would be returning 6.55pm or 9pm which was hard to do as didn’t know how our day would go. Breakfast was ok just continental but was refilled all the time. Front desk staff and breakfast staff very friendly and helpful. I would stay here again just because of its location. Read less

We have just returned from a week at the Enclave Suites. We had a Virgin Superior room, which was fantastic, it was spacious, constantly cleaned and a balcony attached, although small, it was perfect for sitting outside and enjoying the weather and views. Our previous visit, last year, we had a standard none renovated room, but was equally nice and was still cleaned and spacious, which was brilliant. The staff were absolutely great, very helpful and always happy to chat to you and ask how things are. The location, on International Drive, is exactly what you need and is close to all of the attractions and restaurants. The front of house manager, Vera, was extremely nice and thoughtful, she made the effort to send up a nice basket, as we were celebrating our wedding anniversary whilst there, which was a very nice touch indeed. I would very highly recommend to stay there, whether you have a hired car or not and we can’t wait to return next year. Read less

We stayed here for 2 weeks for our holiday which we booked through Virgin. On arrival we were largely impressed as the outside of the hotel looks new and well maintained . The car park and the exterior of the hotel is clean and the staff gave us a warm welcome. We checked in with haste and the lady who checked us in was very friendly and told us everything we needed to know. We found a car parking space outside our block which were always abundant and we never had an issue parking and we made our way into the building with the key card on the door which made us feel safe knowing this was the only way in to the building. The lift to the room was a bit uneasy and made some grinding noises when we’re using it. The room was great for what we needed. It was spacious with a sofa, a large bed, a kitchen and a clean bathroom. The balcony was small but we never used it. The bed was comfortable although the headboard was loose and banged against the walls every time we moved our heads. The hotel was close to the international drive and with a car you can easily get to all the parks and any of the restaurants nearby with no issues. Some of the shops and restaurants are also in walking distance. The room did have some problems. We first had some bugs in the kitchen which we discovered around the 3rd day into the holiday which we reported. We asked to move rooms but we were told to wait until the morning to speak with the manager and that they would send someone round to spray the bugs. We went out for food while this happened and on return we checked the kitchen and the bugs were still there. The next morning we went to reception to ask for a room change again but the manger said this would not be possible so she would send the pest control round again. This time the bugs seemed to have been exterminated and we didn’t see any for the remainder of the trip. Additionally, our toilet blocked 3 times in 4 days which meant we had to ring up and report it each time to be fixed embarrassing as this was. However, each time the maintenance sorted it out and cleaned the room to a high standard. The breakfast was fine if you get it included as part of your package but I would not recommend paying for it as it is was not very nice in my opinion and not much choice on offer. The breakfast staff were very friendly and made our mornings that little bit better. Overall, the hotel was good and served its purpose as a base for visiting all the parks in Orlando and we enjoyed our holiday . However, I would not stay there again due to the issues we had as you shouldn’t have to worry about things like this whilst on holiday. Read less

I am at this moment writing this from the disgusting bedroom at the enclave. Please look at the photos to give you a sense of how bad it is. Quite honestly this room is a place to store all the broken and worn out things the hotel no longer should really use. Not only that but it is next to a boiler which sounds like a washing machine on a constant cycle. Not a lot of sleep has taken place this week. Yes i have asked to move but they said i would have to return to the hotel about 1pm cutting short my day to perhaps, thats perhaps move. Im afaid i can not do that. We only have 10 long awaited busy days so i was stuffed. I can not list all its faults whuch include a leaking sink. I wrote a note to the manager but as yet no reply. This room is really a disgrace and they should be ashamed of themselves for using it. Dont book this hotel. I cant give it a no star. Read less